Operations Analyst – Fintech

2 months ago

fort lauderdale, United States i-payout Full time

Operations Analyst - Fintech


100% ONSITE POSITION


About Us:

i-payout is a rapidly growing fintech company revolutionizing the way people manage their finances. Our innovative platform offers seamless, secure, and efficient financial services to individuals and businesses worldwide. We are looking for a highly analytical and detail-oriented Operations Analyst to join our dynamic team and help scale our operations.


Job Summary:

The Fintech Operations Analyst will play a key role in optimizing and streamlining our operational processes, ensuring the smooth execution of day-to-day activities. This role will involve working closely with cross-functional teams to monitor performance, enhance transaction processing, and ensure compliance with regulatory requirements. You will leverage data-driven insights to identify areas for improvement and ensure the scalability of our operations as we continue to grow.


Key Responsibilities:


Transaction Processing and Reconciliation:

  • Monitor, review, and reconcile daily financial transactions, ensuring accuracy and efficiency.
  • Identify and resolve discrepancies in transaction records and collaborate with relevant teams to implement solutions.


Risk Management and Compliance:

  • Ensure adherence to financial regulations (KYC, AML) and company policies.
  • Assist in detecting and mitigating operational risks, including monitoring for fraud and suspicious activity.


Operational Support:

  • Collaborate with customer support teams to investigate and resolve operational issues impacting clients.
  • Ensure service levels are met in relation to transaction processing times and issue resolution.


Data Management and Reporting:

  • Generate and analyze reports on transaction volumes, performance metrics, and key operational data.
  • Provide insights to senior management on trends, inefficiencies, and potential improvements.


System and Process Optimization:

  • Work with technology and product teams to optimize workflows, automate processes, and scale systems to meet customer demand.
  • Identify bottlenecks in current processes and recommend solutions for operational improvements.


Vendor and Partner Management:

  • Coordinate with third-party service providers (payment processors, banks) to ensure seamless integration and issue resolution.
  • Monitor the performance of vendors and ensure adherence to service-level agreements (SLAs).


Business Continuity:

  • Assist in maintaining business continuity and disaster recovery plans for the operations team.
  • Support incident response activities in the event of operational disruptions.


Key Qualifications:

Education: Bachelor’s degree in finance, Business, Economics, Data Science, or a related field.


Experience: 1-3 years of experience in operations, finance, or analytics, preferably within a fintech or financial services company.


Technical Skills:

  • Proficiency in Excel (pivot tables, VLOOKUP, etc.) and experience with data analysis tools (SQL, Python, or similar).
  • Familiarity with transaction systems, payment gateways, and financial platforms.
  • Experience with financial reconciliation tools and automation platforms is a plus.


Soft Skills:

  • Strong analytical mindset with the ability to interpret data and identify trends.
  • Excellent problem-solving skills with an ability to work under pressure in a fast-paced environment.
  • Strong attention to detail, organization, and ability to manage multiple tasks simultaneously.
  • Regulatory Knowledge: Familiarity with regulatory compliance frameworks such as KYC, AML, and data privacy regulations (GDPR, CCPA).


Preferred Qualifications:

  • Experience in fintech or payment processing operations.
  • Knowledge of process automation and workflow optimization.
  • Understanding of operational risk management and business continuity planning.


Why Join Us?

  • Opportunity to work in a fast-growing and innovative fintech company.
  • Collaborative and dynamic work environment with a chance to make a significant impact.
  • Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and performance bonuses.
  • Continuous learning opportunities and professional development support.


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