Manager of Application Development

3 weeks ago

Philadelphia, United States RouteOne Full time

The Manager of Application Development - Corporate Systems is responsible for supporting RouteOne's internal product and system capabilities with a current focus on financial systems (including customer payment portal, and support tools), Salesforce, and other corporate-focused systems that increase productivity for our business (such as project management tools and collaboration tools from Microsoft and Atlassian).

Job Requirements

  • Support coordination and lead teams for solution development.
  • Work with business users, external customers, and development staff to prioritize, investigate, and resolve project issues, application defects, and production incidents.
  • Collaborate with senior leadership to identify projects, functions (examples: accounting, legal, sales, operations), or departments that are candidates for performance improvement initiatives.
  • Act as a liaison between the team and end-users to ensure that systems meet user requests and needs.
  • Enforce compliance with established development processes and procedures.
  • Coordinate with Product and PMO teams as required.
  • Review, analyze, create, document, and implement development guidelines, standards, and procedures.
  • Manage resource assignments and track releases to ensure on-time delivery of new software within budget.
  • Maintain safety, security, and privacy standards throughout all areas of responsibility.

Knowledge

  • Knowledge of application development and Service Management.
  • Experience in Data Management, Data Quality, and Data Analysis.
  • Knowledge of SQL and database concepts.
  • Experience with corporate/shared services systems across finance, operations, and sales.
  • Any experience or ability to learn agile and SaaS products such as Office 365, ADP, Salesforce, and Workday is strongly preferred.

Skills

  • Proficient in Microsoft Office products, including but not limited to: Word, PowerPoint, Excel, Outlook, and Visio.
  • Experience with corporate/shared services systems and development.

Abilities

  • Ability to work in a team environment.
  • Proven track record of successfully managing projects towards completion.
  • Must be a dynamic and self-starting individual who is able to work independently or as part of a team with minimal guidance and direction.
  • Must be able to effectively prioritize and assign work in order to meet deadlines.
  • Must be able to effectively communicate with both technical and non-technical users at all levels of an organization.
  • Experience in handling or managing customer interactions and deliverables.
  • Excellent communication, presentation, collaboration, problem solving, and facilitation skills.
  • Demonstrated experience in managing development for complex applications on time and within budget.
  • Demonstrated record of product/project related success.
  • Willingness to learn and support new tools/technologies based on the business need.

Other Essential Requirements

  • 10+ years' experience in management of software development.
  • Bachelor's degree in Computer Science, Management Information Systems, or related field.
  • Master's degree in Computer Science, Management Information Systems, or related field is preferred.
  • Industry-supported certification in Leadership, Project Management, Data or Cloud technologies is preferred.

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