Host/Hostess

1 week ago

Lanai City, United States Pulama Lanai Full time
Job Description

This position is hourly (non-exempt). The hourly rate for this position is $0.00.

Reporting Relationship:

Reports to: Resetaurant Manager and Assistant Manager

Supervises: n/a

Quality Standards:

  • Conduct individual and business affairs in highest ethical and legal fashion.
  • Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
  • Build strong communication links with supervisors, peers, and employees.
  • Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
  • Comply with all Company policies and standards.
  • Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna'i.
Responsibilities

Essential Duties

  1. Greet all guests at the door, and make them feel welcome.
  2. Graciously handle guests who do not have reservations.
  3. Assist guests in finding seating in an alternate area while waiting for a table.
  4. Assist in the coordination of parties. Maintain table charts.
  5. Maintain constant awareness of which tables are ready to be seated, and escort guests to the same, and seat guests (i.e. pull out chairs for guests).
  6. Seat guests according to their preference. Hats and wraps should be taken care of as close to the entrance as possible.
  7. Present menus to guests.
  8. Maintain awareness of which tables, as well as the number of tables, are assigned to each waiter or waitress, and ensure that server stations are not overloaded.
  9. Ensure that servers are aware of each new table.
  10. Thank the guests as they leave. Try to ascertain the kind of dining experience they had.
  11. Maintain familiarity with the operation and services of the Hotel, menu, daily specials, and the duties of the servers and service attendants.
  12. Convey guest or employee dissatisfaction to manager on duty.
  13. Answer the telephone, receive reservations, and enter reservations in the reservations book following prescribed procedures.
  14. Assist in maintaining cleanliness of the entrance and Dining area.
  15. Perform all POS cashiering duties.
  16. Perform other duties as assigned.


Qualifications

Qualification/Requirements:
  • Requires relating to people in a friendly and professional manner.
  • Requires working to the established procedures and maintaining reliable work attendance.
  • Requires excellent verbal communication skills.
  • Requires the ability to follow oral and written instructions.
  • Ability to think quickly and make effective decisions quickly.
  • Must be able to maintain a positive attitude and work well under pressure.
Required Work Cards/Certifications:
  • Current TB Clearance
  • Current Maui County Liquor License
Physical Requirements:
  • While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
  • The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distant vision, and color vision.
  • The employee is required to operate objects, tools, or controls.


The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

About Us

At Pūlama Lāna'i, we honor our island's history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together.

If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.

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