Collections Representative
3 days ago
Travel Required:
Clearance Required:
What You Will Do:
The Hospital Admissions Representative is responsible for obtaining and verifying demographic information, insurance benefits and eligibility. Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information.
** All work is ONSITE at MLK Community Hospital in Willowbrook, CA **
Hiring: Full Time Night, Swing, Day & Part Time Varied Shifts
Schedule: Full Time position working NIGHT shift 12AM -9:30AM with rotating weekends and holidays.
Schedule: Full Time position working SWING shift 3PM-11:30PM with rotating weekends and holidays.
Schedule: Full Time position working DAY shift 7AM-3:30PM with rotating weekends and holidays.
Schedule: Part Time position working VARIED shifts 3 weekends a month, 1-2 days a week, and holidays.
Duties (include but not limited to):
Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments.
Obtains required signatures on legal consents and insurance forms.
Performs required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed. p>
Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.
Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.
Maintains multiple computer systems.
Answers telephone calls. Follows pre-established script and provide assistance to callers.
Completes all shift duties in a timely and accurate manner.
Complies with all safety regulations, policies and procedures as defined by Customer.
Minimum 1 year experience in a medical setting or heavy customer service environment utilizing data entry skills, insurance or other online websites and various software applications.
Medical terminology knowledge or ability to learn.
Ability to obtain AVADE training offered by MLK Community Hospital within 30 days from start date.
What Would Be Nice To Have:
2 years of ED admitting experience
Medical terminology knowledge.
Computer skills and proficient in Microsoft Office software programs.
Ability to greet and effectively relate to patients, physicians and staff.
Great interpersonal skills and the ability to communicate effectively both orally and in writing.
Ability to deal with pressure and complaints.
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