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Service Manager

4 months ago

Sacramento, United States Critter Control Full time

** Service Manager**

**Job Category****:** Operations Leadership **Requisition Number****:** SERVI024533 Showing 1 location **Job Details**

**Description**

**Management Opportunity with an Industry Leading Wildlife Management Company**

**Position Summary:**

The District Service Manager is responsible for leading the recurring service team and assisting in recruiting, training, and development of technicians within their district. As a District Service Manager, you will direct the service, routing and scheduling functions of your district to provide quality service to customers and achieve district performance objectives. District Service Managers are responsible for the overall direction, coordination, and evaluation of the recurring services operation and customer experience.

**Essential Job Functions:**

* Conduct on-going training in customer service skills, technical and safety policies,

* Evaluate quality of service provided to customers, develop procedures to minimize customer complaints, increase customer retention

* Ensure compliance with DOT and fleet maintenance.

* Assist territories that have employees on vacation or terminated

* M&S management for District chemical orders, wildlife control supplies, etc.

* Route management to ensure completions and allowance reduction and optimize routing and scheduling

* AR management in partnership with the District Manager

* Weekly technician ride-alongs and ongoing training

* Become an employee handbook expert

* Stabilize revenue and production after employee loss or during employee vacation

* Maintain licensure for employees within district and assist with renewals ensuring state compliance

**We Offer:**

* Highly competitive compensation package

* Company vehicle, cell phone and tablet

* Comprehensive benefits package including medical, dental, vision & life Insurance

* 401(k) plan with company match, employee stock purchase plan

* Paid vacation, holidays, and sick leave

* Employee discounts, tuition reimbursement, dependent scholarship awards

**Candidates must be physically capable of safely performing the following job duties:**

* Safely use a ladder within the manufacturer's guidelines

* Lift and carry up to 75 lbs

* Safely access crawl spaces, attics, confined spaces, roof tops, etc.

* Perform administrative duties while seated for long periods of time

**Further Requirements:**

* We require a good driving record and the ability to pass a drug screen

* Hired candidates must reside or relocate central to their assigned region

As the industry leader, we value people, progress and professionalism. As a subsidiary of **.**, (NYSE: ROL), we are financially stable and exhibiting continued growth. We are proud to announce Rollins, Inc., has been named a Top Workplace by the Atlanta Journal-Constitution.

**Learn more about and**

**Skills**

**Required**

**Teamwork** *Advanced* **Directing Others** *Advanced* **Financial Management** *Advanced* **Leadership** *Advanced* **Driving** *Intermediate* **Goal Achievement** *Advanced* **Results Oriented** *Advanced* **Business Development** *Advanced* **Customer Service** *Advanced* **Communication** *Advanced* **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

**Required**

High School/GED or better.

**Preferred**

Bachelors or better in Business Administration or related field.

**Experience**

**Required**

**1 year:** Experience in sales and customer service

**Preferred**

Ability to respond effectively to the most sensitive inquiries or complaints

Demonstrated sales ability

Demonstrated customer service attitude

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)