Vice President of Quality
1 week ago
The Vice President of Quality serves as the executive leader of Vinfen's Quality program, driving the strategy, design, and implementation of a person-centered, data-driven, and operationally rigorous quality management model. This role collaborates across departments to ensure continuous improvement and innovation in quality outcomes for the individuals served.
The Vice President of Quality also:
- Stays informed of Vinfen's multi-year strategic plan, design and articulate the organization's quality strategy as a key pillar of Vinfen's mission to improve the lives of the individuals served.
- Builds and maintains comprehensive frameworks for Vinfen's Quality program, including identifying quality improvement domains, defining metrics with support of necessary analytics, setting performance targets, and overseeing performance improvement initiatives.
- Designs and developments innovative quality initiatives that advance the outcomes of people served above and beyond Vinfen's traditional programmatic goals, such as pursuing opportunities to meaningfully improve clinical results and life expectancies through wholistic care models, use of technology, and integrating with social economic support, etc.
- Leads the development of capacity and cadence to report on quality performance to internal and external stakeholders, including the Vinfen Board of Directors, funders/regulators, management and staff, as well as the public as appropriate.
- Maintains robust ongoing monitoring of quality performance, including incidents and indicators, and identifies quality-focused actions.
- Directs and supports Operations to carry out initiatives to improve quality and transform the delivery of services. Work in an integrated manner with the clinical and direct care teams to embody a quality-centric service model across the organization
- Maintains seamless collaboration with Compliance, with which Quality functions as a continuum, and Analytics and Performance Management, which provides the analytical foundation for the Quality program.
- Leads the development and administration of Vinfen client satisfaction surveys, including analyzing results and identifying action plans for the organization.
- Represents Vinfen externally at external forums, including advocating for policies that positively impact Vinfen's work and its clients served.
- Conducts or facilitates research initiatives to promote Vinfen's thought leadership in quality
- Designs and develops quality training for operational leaders, direct care workers, and other staff at Vinfen, and works with the training department to ensure that training is delivered and maintained
- Recruits a team of managers and/or coordinators and provide day-to-day supervision to the team.
- Performs other related duties, as required.
We are committed to you We offer great training, great benefits, career growth and job security
- Medical, Dental and Vision Insurance for employees working 30 hours or more
- 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
- Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
- Professional Development programs including year-round online training courses and opportunities to earn CEUs
- Retirement savings programs, including a fully funded, employer-sponsored retirement plan and an employee-funded 403 (b) plan
- Company paid Life, Accidental Death Dismemberment and Long-Term Disability Insurance
- Voluntary Term, Whole Life, Accident and Critical Care Insurance
- Flexible Spending Reimbursement Accounts (Health and Dependent care)
- $500$1,000+ Employee Referral Bonuses with no annual cap
- Other generous benefits including discounted memberships, access to wellness programs and more
Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut. www.vinfen.org/careers
Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Keywords: NPAdmin
Requirements
- At least five years' senior-level experience in quality strategy and delivery in fields such as human services, health care organizations, or health plans.
- Bachelor's degree required; Master's degree or higher in a relevant clinical discipline, health policy, business administration, or a related field preferred.
- 10+ years of experience in quality management, strategy, data analytics, business transformation, or performance management in the broad health and human industries.
- Knowledge and track record in quality improvement frameworks and practices and analytics-driven quality measurement methodologies.
- Hands-on experience in the implementation of quality improvement initiatives, ideally with close collaboration with operational functions.
- Demonstrated rigor, detail orientation, and organization.
- Exceptional change management, problem-solving and critical-thinking abilities.
- Excellent communication and presentation skills.
- Must be able to complete a multi-state background check, employment verification and reference check.
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