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Experienced Call Center Agent

4 months ago

Murfreesboro, United States Kelly Full time
Find a job that fits your life with Kelly® Professional & Industrial. We believe work should work for you in all ways, and we’ll help you get there. 

Kelly Services, in partnership with Nissan North America, is currently recruiting for Call Center Customer Service Agents to handle inbound and  outbound phone calls for their Infiniti Call Center. If this sounds interesting to you read on for more details and apply today 

Pay: $24.00/hr
Quarterly Bonus Eligibility: $1,500 per quarter
Shift: Must be available 7am-7pm (8 hour shift will be within these hours)

This is a call center role with excellent promotional opportunities after one year This position is not 100% remote and must live near Murfreesboro, TN.

What does a typical day as a INFINITI Call Center Customer Service Agent look like? 
You’ll be: 
  • Providing claim support to Nissan dealers by adjudicating warranty claims to ensure timely and accurate claim payment
  • Providing exceptional customer service over the phone, while acting with urgency regarding Nissan vehicles 
  • Working collaboratively within various departments to develop strategies and plans to provide appropriate solutions to the customer

Job Qualifications:
  • Bachelor's Degree is required 
  • Excellent computer skills coupled with strong typing skills (45+ WPM)                 
  • Enhanced customer focused skills, willingness to engage in and address issues as they arise
  • Strong work experience in customer service preferred

Perks:
  • Weekly Pay
  • 16 paid holidays
  • 10 days of Paid Time Off
  • Enhanced Medical Benefits
  • Kelly Perks-Discount Program

What happens next?
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still part of our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. 

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a INFINITI Call Center Customer Service Agent today

#P1 #CB
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.