Russell Tobin | Brand Ambassador | new york city, ny
5 days ago
Russell Tobin is seeking customer service-savvy Brand Ambassadors for our global transportation client at JFK Airport in Queens, NY.
These roles will work approximately 30-40 hours per week, including evenings, weekends, and holidays as necessary.
Job Title: Brand Ambassador
Pay Rate: $27.00/hr. to $29.00/hr. DOE
Contract Duration: 3-month contract with possible extension
Location: JFK Airport- Queens, NY (Onsite) Reliable commuting is required.
Shift Options:
Morning: 8 AM – 6 PM
Evening: 6 PM – 2 AM
Responsibilities:
- Be the face of the Client: Welcome riders into the Pickup Zone, guide them on using our client's app to order a ride and connect with their driver, introduce them to in-app support channels, and ensure a seamless pickup experience while representing the brand.
- Provide On-Site Customer Support: Assist riders and drivers with app-related questions, payment troubleshooting, and resolving real-time issues to enhance their experience.
- Enhance Airport Operations: Monitor and manage vehicle flow, ensure safe and efficient pick-up/drop-off areas, and relay operational adjustments (e.g., request more vehicles or modify flow speed).
- Promote Uber Services: Educate travelers on our client’s benefits, app functionality, and available ride options, driving growth in airport trip volume.
- Support Airport Logistics: Assist with the setup and management of designated airport zones, ensuring smooth operations and compliance with airport policies.
- Collaborate with Teams: Work closely with airport operations personnel to address issues and provide feedback for continuous improvement.
- Adapt and Respond: Take on additional tasks as needed to ensure a seamless rider and driver experience.
Minimum Qualifications:
- 1+ year experience in customer service, airport operations, event logistics, brand ambassador roles, or traffic/parking management
- Comfortable working outdoors, standing for extended periods, and lifting up to 40 pounds
- Flexible schedule availability including evenings, weekends, and holidays as necessary
- High school diploma or GED
- Familiarity with airport layouts and procedures is a plus.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
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