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Master Field Service Engineer

4 months ago

Canton, United States Carrier Full time
Country:
United States of America
Location:
CAM69: ALC - Mass (Canton) 95 Shawmut Road , Canton, MA, 02021 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

If you are looking for a role that combines your technical skills and passion for customers, then we have a great opportunity for you. We are seeking a results oriented, customer focused field technician to contribute to our continued legacy of innovation.

About this role

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning and troubleshooting of very complex building systems. Recognized as a technical leader, coach and mentor in the local office. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Provides consultant level services for the customer related to building automation systems and ensures ultimate customer satisfaction levels with assigned customers. With a high level of complete technical competence, mentors lesser experienced team members.

Key Responsibilities
  • Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
  • Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customer’s representative consult on facility performance. Keeps customer informed of the nature of service we are onsite to perform.
  • Communicates outstanding issues and provides field quotes for system enhancements, upgrades, and/or repairs. These may be optimizing operational functions, energy related, network related or related to customer asset protection from cyber threats. Actively participates with service account manager and sales team to engineer and estimate complex solutions.
  • Actively works with sales and account team to consistently transform agreement base to higher level outcome and technology-based offerings. Consistently drives customer base toward proactive and condition-based offerings.
  • Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware. Maintains feedback of equipment scheduling and modifications needed to service account manager.
  • Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner. Acts to provide feedback on team assignments, skill certifications and learning recommendations as required.
  • Performs diagnostics and repairs to complex control systems. Knowledge of multiple manufacturers controls systems and ability to test and write modifications in multiple languages of systems software.
  • Provides training to customers for their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
  • Follows established learning path focusing on either building operations and efficiency or a concentration on networking and cyber technologies. Owns and drives personal learning path. Completes certifications as required by the company, these could be CEM or various Cisco or Microsoft certifications depending on local market and project needs.
  • Actively participates in leadership learning path and practices leadership skills while mentoring, performing group training, performance review input or other leader development assignments.
  • Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems. Works with subcontractors and other trades as needed to ensure proper operation.
  • Local escalation point for technical issues. May coach and resolve issues either on site or through remote coaching.
  • Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.
  • Performs other duties as assigned.


Required Qualifications
  • High School Diploma or GED
  • 5+ years’ experience in the HVAC Controls Industry or similar low voltage systems
  • Willingness to travel in excess of 50% of typical work week, mostly local travel and seldom overnight hotel stays
  • Must be able to Possess and maintain valid and current Driver’s License and be insurable by our company’s insurance carrier
  • Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs


Preferred Qualifications
  • Bachelor’s degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Electronics, or IT.
  • Field experience and a complete understanding of the installation and operation of Automated Logic Controls and knowledge and understanding of third party control systems and integrations.
  • Experience with Automated Logic and Phoenix software to include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, Supervision, and Accel Works.


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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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