ServiceNow AIOps Support Engineer

2 weeks ago

Houston, United States DS Technologies Inc Full time

Job Description We are seeking a skilled and motivated ServiceNow AIOps Support Engineer to manage and support our AIOps implementations on the ServiceNow platform. This role will focus on ensuring the smooth functioning of AIOps features, supporting event ingestion, anomaly detection, service mapping, and automated remediation within the ServiceNow IT Operations Management (ITOM) suite. Client Truist Location Houston, TX / Remote Key Responsibilities Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB). Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog). Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic. Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately. Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities. Collaborate with platform engineers and developers to configure and support automation workflows. Maintain documentation, dashboards, and runbooks for operational visibility. Support upgrades, testing, and patching of AIOps-related applications and integrations. Partner with cross‑functional teams to improve service health insights and predictive capabilities. Required Qualifications 8+ years of experience working with the ServiceNow platform, especially in ITOM/AIOps modules. Hands‑on experience with Event Management, Service Mapping, CMDB, and Discovery. Familiarity with AIOps concepts – anomaly detection, correlation, and noise reduction. Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics). Solid understanding of ITSM processes – Incident, Change, Problem Management. Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows. Strong troubleshooting and problem‑solving skills. Effective communication and documentation skills. Nice to have skills Experience with ServiceNow Field Service Management (FSM). Strong development experience in ServiceNow platform. Lead technical design and development of ServiceNow FSM modules. #J-18808-Ljbffr

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