Service Manager
3 weeks ago
Service Manager Details All-Ways Elevator, Inc., is looking to hire the right candidate to become a part of our rapidly growing company. We are a local, family owned and operated, full-service Elevator Company specializing in installations, both commercial and residential, maintenance and service on existing equipment, as well as modernization and repairs. We pride ourselves on being a quality run business that truly exemplifies professionalism, craftsmanship, customer service and satisfaction. We are looking for someone who holds true to these qualities. This opportunity will provide many elements for the right individual to utilize their strengths and experience. Key Responsibilities Manage the Service Department and ensure all calls are entered and handled properly daily Oversee the elevator shut down list daily and monitor status of returning the elevator to service Ensure the completion of all maintenance tickets on a monthly basis Proof employee time sheets prior to submitting to payroll Coordinate with Field Supervisors regarding time off for field employees Approve monthly ON-CALL list for technicians and ensure it is sent out in a timely, accurate manner and manage rolling changes as needed Review incoming approved work orders and direct support staff in the procurement of necessary materials Manage technicians’ routes and adjust for new technicians and added elevators Proof technicians’ daily schedules and its logistics and ensure they are ready for assignment by 3:00 each day Confirm if delivery truck is needed for schedules and inform Warehouse Manager by 3:00 daily for following day’s delivery assignments Have knowledge of and manage all after hour calls to ensure all calls have either been entered into Company software and clients have been contacted Manage the 24/7 service to clients, adjust schedules as needed, inform all necessary parties to ensure customer needs are met Review billing of all service calls and repairs and communicate with Accounting Department Supervise the purchasing of parts, assign work activities and repairs, monitor work flow to ensure repairs are completed in an efficient and cost-effective manner Enforce a transparency policy within the Service Department; ensuring clients are always aware of the status of their elevator and communication lines remain open Oversee Code Compliance Coordinators so that jurisdiction related inspections and repairs are completed on time Receive follow up tickets and determine if covered by contract or not, and facilitate accordingly Coordinate with the Sales Department to ensure repair proposals are being sent out timely Identify, report and handle customer complaints or concerns quickly and professionally to maintain excellent customer relationships and ensure longevity of customers Direct support staff and sub-contractor(s) who may be required to complete work on behalf of the Company to ensure that all work is performed in a safe and professional manner and in accordance with Company guidelines, contract terms, and insurance requirements Running reports and analyzing service call history and taking appropriate next steps Work with Field Supervisors to ensure Tool Box Talks are completed weekly Work closely with Department Heads and other staff regarding scheduling, quality of work and customer service. Communicate to appropriate parties any problem areas and work to find immediate resolution and maintain the Company’s high level of quality, integrity and customer service Identify, report, and assist in the resolution of Employee concerns/complaints Conduct performance evaluations, reviews of support staff and field employees Perform all aspects of Service Manager responsibilities and other related tasks as the Company deems necessary and/or assigns Qualifications / Required Skills Previous employment in the service industry is a must. We want to see experience in a related field working for a company who provides full service – you must be familiar with a similar or comparable environment Exceptional customer service skills Three to five years’ Management experience in a fast-paced setting Proven ability to identify issues and provide solutions quickly Ability to multitask with attention to detail with a high level of accuracy Need to be an excellent communicator, execute quickly, delegate tasks, follow up and prioritize Proven ability to meet the project demands and deadlines Proficient in Microsoft Office applications Ability to work independently through self-motivation, as well as being a collaborative team player Must be well spoken and exemplify exceptional writing and proofreading skills High School Diploma Must have a Clean/Valid Driver’s License * Resume and work experience references must be submitted in order to be considered for this position * Benefits Package including Health Insurance Benefits, 401K & Paid Time off * Compensation based on experience #J-18808-Ljbffr
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Accounting Manager
4 weeks ago
New York, New York, United States Virtual Service Full timeJob Summary: As the Interim Accounting Manager at Virtual Service, you will be responsible for overseeing daily accounting operations, financial reporting, and compliance. This role is essential in ensuring effective financial processes and fostering collaborative relationships within the College community. Key Responsibilities:Develop and maintain financial...
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Clinical Program Manager, Mental Health Services
4 weeks ago
New York, New York, United States New York State Civil Service Full timeThe New York State Office of Mental Health is seeking a highly skilled Clinical Program Manager to lead the development and implementation of mental health services in a fully managed care system.As a Clinical Program Manager, you will be responsible for directing new regional multi-disciplinary teams of professionals focused on improving care and care...
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Service Manager
1 month ago
New York, New York, United States Bay Ridge Honda Full timeJob OverviewBay Ridge Auto Group is seeking an experienced Service Manager to lead our service department and drive customer satisfaction.Key Responsibilities:Lead and develop a team of service associates to deliver exceptional customer service.Manage service operations, including workflow, scheduling, and timecard management.Ensure compliance with federal,...
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Service Manager
1 week ago
New York, United States Opto Restaurant Full timeWe are seeking a dedicated Service Manager to oversee daily operations and ensure exceptional guest services at our new Mediterranean restaurant in Manhattan. Key responsibilities include managing daily operations, enhancing guest satisfaction, leading the service team, and ensuring compliance with health and safety regulations. Qualifications include a...
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Service Manager
3 weeks ago
New York, United States All-Ways Elevator Full timeService Manager Details All-Ways Elevator, Inc., is looking to hire the right candidate to become a part of our rapidly growing company. We are a local, family owned and operated, full-service Elevator Company specializing in installations, both commercial and residential, maintenance and service on existing equipment, as well as modernization and repairs....
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Service Manager
2 weeks ago
New York, United States Devita Hancock Hospitality Full timeAbout the job Service Manager Job Title: Service Manager Join Our Family-Oriented Team!Position Overview: We are seeking a passionate Service Manager to deliver uncompromised excellence, with guests and Bar-B-Que at the heart of everything you do. As the Service Manager, youll ensure the highest level of hospitality, acting as an ambassador to our guests...
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Service Manager
4 weeks ago
New York, New York, United States The Hospitality Department Full timeService Manager Job DescriptionThe Service Manager will work closely with the management team and ownership to ensure that service standards are met and maintained. This role will guide staff education, mentorship, feedback, and development, as well as take a leadership role in ensuring the highest quality experience for our guests.Key Responsibilities:Lead...
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Cash Management Specialist
4 weeks ago
New York, New York, United States Virtual Service Full timeCash Management Specialist Job DescriptionAt Virtual Service, we are seeking a highly skilled Cash Management Specialist to join our team. The ideal candidate will have a strong understanding of cash management principles, attention to detail, and excellent organizational skills.Key Responsibilities:Cash Handling:Ensure accurate and efficient handling of...
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Financial Operations Manager
4 weeks ago
New York, New York, United States Virtual Service Full timeJob Title: Financial Operations ManagerReports to: CFOPosition Overview: We are seeking an experienced Financial Operations Manager to oversee all key accounting and reporting functions within our organization. The ideal candidate will have a strong background in construction or engineering firms and demonstrate expertise in project accounting and financial...
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Services Manager
2 weeks ago
New York, United States EisnerAmper Full timeJob DescriptionAt EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you‘re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you‘ll love from top to bottom - we give you the tools you...
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Chief Financial Operations Manager
4 weeks ago
New York, New York, United States Virtual Service Full timeJob SummaryThe Virtual Service is seeking a highly skilled Accounting Manager to oversee daily accounting operations, financial reporting, and compliance. This role is critical in ensuring effective financial processes and fostering collaborative relationships within the organization.Key ResponsibilitiesManage the preparation and maintenance of financial...
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IT Service Management Director
4 weeks ago
New York, New York, United States City of New York Full timeJob DescriptionThe City of New York is seeking a highly skilled IT Service Management Director to join their team. The successful candidate will be responsible for overseeing the development, implementation, and maintenance of the IT Service Management framework within the organization. This will involve defining IT Service Management policies, processes,...
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Financial Operations Manager
4 weeks ago
New York, New York, United States Virtual Service Full timeJob SummaryWe are seeking a highly skilled Controller to join our team at Virtual Service. As a key member of our finance department, you will be responsible for managing and enhancing our financial operations.Key Responsibilities Ensure the accuracy of all General Ledger financial accounting and perform associated account reconciliations. Oversee the timely...
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IT Service Management Specialist
4 weeks ago
New York, New York, United States City of New York Full timeJob Title: IT Service Management SpecialistJob Summary:The City of New York is seeking an IT Service Management Specialist to join our team. As a key member of our Bureau of Business Information Technology (BIT), you will be responsible for evaluating, designing, and implementing IT Service Management processes and tools. This role will also involve...
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Office Services Manager
1 month ago
New York, New York, United States Carnegie Corporation Full timeJob Title: Office Services ManagerCarnegie Corporation of New York is seeking a seasoned Office Services Manager to oversee the maintenance and upkeep of our offices. This role will be responsible for ensuring the safety and productivity of staff, as well as providing related services to support staff needs.Key Responsibilities:Manage all office services and...
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IT Service Management Specialist
4 weeks ago
New York, New York, United States Cynet Systems Full timeJob Description:Responsibilities:As an IT Service Management Specialist at Cynet Systems, you will be responsible for analyzing existing support processes against ITSM principles, partnering with internal service management personnel, and aligning with organizational guidance. You will generate recommendations for the CARA team to formalize ticketing / issue...
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IT Service Management Director
4 weeks ago
New York, New York, United States City of New York Full timeJob DescriptionThe City of New York is seeking a highly skilled IT Service Management Director to lead the development and implementation of IT service management frameworks, policies, and procedures. The successful candidate will be responsible for ensuring the effective and efficient delivery of IT services, improving customer experience, and driving...
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Service Operations Manager
3 weeks ago
New York, United States Recruiting.com Full timeRole: Service Operations Manager Department: Service Delivery Reports To: CEO Location: Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off Company Overview Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other...
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Room Service Manager
3 months ago
New York, United States Five Star Catering Staff Full timeJob Type: Full-time Salary: 65K-80K plus bonuses and commissions Location: New York City, New York Job Description: As the Room Service Manager, you will be responsible for managing the room service operations within our hotel, ensuring that guests receive prompt, accurate, and high-quality service. You will oversee the room service team, coordinate with the...
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IT Service Management Specialist
4 weeks ago
New York, New York, United States City of New York Full timeJob Title: IT Service Management SpecialistJob Summary:The City of New York is seeking a highly skilled IT Service Management Specialist to join our team. As a key member of our Bureau of Business Information Technology (BIT), you will be responsible for evaluating, designing, and implementing IT Service Management processes and tools. Your expertise will...
