Business Operations Analyst II

3 weeks ago

Denver, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.

Job Duties and Responsibilities

As a Business Operations Analyst supporting Retail Wireless, you'll be at the heart of our dynamic operations, ensuring smooth field escalations and seamless execution of product launches. You'll dive into the exciting world of retail wireless operations, making a tangible impact on our customer satisfaction and retail partner support. We're looking for a detail-oriented problem solver who wants to grow their career with us in helping drive growth and efficiencies in Retail Wireless.

Key Responsibilities:

  • Support field escalations and operations for product launches and maintenance
  • Assist in the maintenance and support of pricing-related activities
  • Collaborate with various teams to gather, document, and improve business processes
  • Collect and analyze data to identify patterns, trends, and anomalies that present as customer and/or partner pain points to then recommend reasonable solution recommendations
  • Prepare and present detailed process documentation and findings to stakeholders
  • Ensure operational processes are regulatory compliant

Skills, Experience and Requirements

Education and Experience:

  • Bachelor’s degree in Business, Finance, Economics, or a related field
  • Experience in the retail or wireless industry is a plus

Skills and Qualifications:

  • Strong analytical skills for collecting and interpreting data to identify solutions through spreadsheet tools such as Excel.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively between corporate, field teams, and external parties
  • Proficiency in Google Suite (gmail, Sheets, Docs, Slides) and familiarity with project management principles
  • Detail-oriented with strong organizational and multitasking skills
  • Customer-focused with a problem-solving mindset and commitment to company core values

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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