PT Customer Service Leader

1 week ago

Rochester, United States Hannaford Supermarkets Full time
Address: USA-NH-Rochester-26 Lilac Mall #2
Store Code: Store 08317 Customer Service (7245419)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

* Observe and follow all company policies and established procedures.
* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
* Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
* Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
* Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
* Frequently, perform cashier and/or bagging functions
* Frequently, perform service desk/kiosk and if trained, bookkeeper functions
* Perform all other duties as assigned.

QUALIFICATIONS

* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Prerequisite Training:
* Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
* Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $17.35 - $24.75 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 387945_external_USA-NH-Rochester

  • Customer Service Leader

    5 days ago

    Rochester, New York, United States Hannaford Supermarkets Full time

    Job Title: Customer Service LeaderAt Hannaford Supermarkets, we are seeking a highly skilled and customer-focused Customer Service Leader to join our team. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a seamless shopping...

  • PT- Customer Service Agent

    3 months ago

    Rochester, United States Sorenson Communications Full time

    ** PT- Customer Service Agent - Rochester** Job Category: Cust Sup, Sales& Outreach Supervisor: Shahzad Merchant Requisition Number: PTCUS03529 Showing 1 location Job Details Description Summary: Answer calls placed through videophones or chats through instant message from Sorenson Trainers and customers nationwide. Verify and update information in the...

  • Customer Service Coordinator

    2 weeks ago

    Rochester, New York, United States Service Experts Full time

    Job SummaryThe Customer Service Coordinator is responsible for coordinating the daily scheduling and dispatching of field technicians to job sites. This role serves as the primary point of contact between customers and field staff, ensuring efficient communication and timely service while prioritizing jobs based on urgency and availability.Key...

  • Service Leader

    6 days ago

    Rochester, Michigan, United States Chipotle Full time

    Job SummaryWe are seeking a highly skilled and motivated Service Leader to join our team at Chipotle Mexican Grill. As a Service Leader, you will be responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides good customer service.Key...

  • Service Leader

    2 weeks ago

    Rochester, Minnesota, United States Chipotle Mexican Grill Full time

    Job SummaryThe Service Leader is a key member of the restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service area. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesEnsure that great...

  • Service Leader

    2 weeks ago

    rochester, United States Chipotle Full time

    Job DescriptionService Leader (24013689)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and...

  • Service Leader

    2 weeks ago

    Rochester, United States Chipotle Full time

    Job DescriptionService Leader (24013689)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and...

  • Service Leader

    2 hours ago

    Rochester, New York, United States Perkins Restaurants Full time

    Service Leader Opportunity at Perkins RestaurantsWe are seeking a skilled Service Leader to join our team at Perkins Restaurants. As a Service Leader, you will play a critical role in ensuring exceptional guest satisfaction and a quality work environment.Key Responsibilities:Implement company policies and procedures to achieve guest satisfaction.Monitor...

  • Customer Service Ambassador

    2 weeks ago

    Rochester, New York, United States Regional Transit Service Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Regional Transit Service. As a key member of our Customer Service Team, you will play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Rochester, New Hampshire, United States Service Credit Union Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Service Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing transactions, and building strong relationships with our customers.Key Responsibilities:Process...

  • Customer Service Representative

    5 days ago

    Rochester, New York, United States Sorenson Communications Full time

    {"**Job Title:** PT- Customer Service Agent**Job Summary:**We are seeking a highly skilled and dedicated Customer Service Agent to join our team at Sorenson Communications. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers nationwide, ensuring their needs are met and exceeded.**Key...

  • Customer Service Representative

    7 days ago

    Rochester, New York, United States Sorenson Communications Full time

    {"**Job Title:** PT- Customer Service Agent**Job Summary:**We are seeking a highly skilled and experienced Customer Service Agent to join our team at Sorenson Communications. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering calls and chats, and resolving issues in a timely and...

  • Customer Service Team Leader

    3 weeks ago

    Rochester, Minnesota, United States Volunteers of America Ohio & Indiana Full time

    Join Our Team as a Retail Operations Supervisor! Are you a dynamic individual with a passion for customer service? We are seeking a Retail Operations Supervisor to support our mission-driven organization. In this role, you will assist the store manager in overseeing daily operations, guiding staff, managing inventory, and ensuring a positive shopping...

  • Foreman/Crew Leader

    2 weeks ago

    Rochester, New York, United States Lewis Tree Service Full time

    About the Role:We are seeking a highly skilled and experienced Foreman/Crew Leader to join our team at Lewis Tree Service. As a key member of our operations team, you will be responsible for leading a crew of arborists and vegetation management specialists in the safe and efficient completion of tree trimming and maintenance projects.Key...

  • Service Leader

    2 weeks ago

    Rochester, Minnesota, United States Chipotle Mexican Grill Full time

    Job SummaryThe Service Leader is a key member of the restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service environment. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesEnsure...

  • Customer Service Manager

    2 weeks ago

    Rochester, New Hampshire, United States Hannaford Supermarkets Full time

    About the RoleHannaford Supermarkets is seeking a highly skilled and experienced Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our stores meet the highest standards of customer satisfaction.Key...

  • Team Leader for Culinary Services

    4 hours ago

    Rochester, New Hampshire, United States Stellar Ventures Full time

    Join Our Team as a Team Leader for GastronomyWe are seeking a highly skilled and experienced Team Leader for Gastronomy to join our team at Stellar Ventures. As a key member of our culinary team, you will be responsible for overseeing the gastronomic facilities at our Vivantes Klinikum Neukölln location.About the Role:Lead a team of culinary professionals...

  • Customer Service Liaison

    7 days ago

    Rochester, New York, United States Cannon Industries Full time

    {"Job Title": "Customer Service Liaison", "Company Overview": "Cannon Industries is a global leader in sheet metal and custom weld fabrication, committed to delivering exceptional quality and service to our customers.", "Job Summary": "We are seeking a highly skilled Customer Service Liaison to join our team. In this role, you will be responsible for...

  • Customer Service Ambassador

    2 days ago

    Rochester, New York, United States Wegmans Food Markets Full time

    Job OverviewWe are seeking a skilled and friendly Customer Service Ambassador to join our Front End Customer Service Team. As a key member of our team, you will play a vital role in ensuring customers have a positive shopping experience.Key ResponsibilitiesMaintain the appearance and safety of the parking lot, gathering shopping carts and picking up...

  • Customer Service Representative

    3 days ago

    Rochester, United States Delta Staffing Full time

    Upgrade your career with a World Leader! Customer Service is the start of your journey! Short Version We're looking for a driven Customer Service Representative to join our clients' support team. You'll work in a state-of-the-art facility assisting customers with a wide variety of technical issues. Never a dull day! Long Version ESSENTIAL FUNCTIONS FOR...