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FIELD SERVICE REPRESENTATIVE

4 months ago

Huntsville, United States Offset Strategic Services Full time
FIELD SERVICE REPRESENTATIVE (FSR) Level II/III & TRAINER

Description

OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on “Making a Difference” in the lives of our Department of Defense Customers, Communities and Employees. Our greatest strength is our people. We expect competence and character and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission. OSS believes in taking great care of our employees, evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance, we offer multiple Principal product options, and we have a fantastic 401k plan match with eligibility starting on first payroll. If you are interested in an opportunity to join a great mission, supporting awesome customers with a growing company, please reach out to us to learn more

Overview

OSS is looking to hire qualified personnel to support the fielding of Mortar Fire Control Systems to the US Army; these individuals will provide technical and field service support to ensure the Field Service Team is able to successfully field the MFCS to selected US Army Units. Applicants must have previously held a Military Occupational Specialty (MOS) of Mortarman. The Field Service Representative will inspect, install, power-up, test, inventory, troubleshoot, maintain, repair, and perform software/firmware/hardware updates and retrofits to equipment including mechanical and electronic equipment at the customer's site.

Additionally, these positions assist with New Equipment Fielding, Training, and Logistics accountability.

The FSR will:

  • provide field service; installation, training and inspection activities
  • perform tasks associated with test and repair of equipment including disassembling and reassembling systems/components
  • utilize appropriate tools, technical data and test equipment to perform required work
  • inspect equipment and evaluate performance, making operational or process recommendations to achieve optimal system(s) performance
  • maintain individual proficiency in technical developments, technical training, and the maintenance of systems/components
  • develop, train, and mentor other Team Members as needed to accomplish the Team goals
  • rely on prior experience and judgment to plan and accomplish goals
  • work under minimal supervision
  • Accountability of issued items; Management of shortages; and Preparation of and delivery of briefings to articulate the program.
  • Interfaces and coordinates with ASAALT, AMC, Army Commands and receiving Units for logistics and training requirements.
  • Establishes and organizes and directs work and coordinates efforts related to the planning, programming and execution of the fielding operations Equipment Fielding Plans, total package fielding, and Government Furnished Equipment (GFE) tracking.
  • Responsible for accurate input of all aspects of property accountability related to Materiel Fielding.
  • Oversees successful fielding accomplishment of issuing equipment in accordance with approved Basis of Issue (BOI).
  • Identifies discrepancies or defects in products, manages fielding stations stock of product, and assists in resolving any issues or problems Soldiers have with equipment.
  • Establishment, vetting, and training of Fielding Teams to conduct on-site activities associated with fielding equipment.
  • Performs plans for set up of fielding site and execution of fielding event, packing of equipment for shipment upon completion of fielding events, New Materiel In Briefs (NMIB) and conduct of New Equipment Training (NET) on assigned products as required, in addition to: Coordinate Display for VIPs; Coordinate firing ranges with associated ammunition to support NET; Instructor Key Personnel Training (IKPT) interface with suppliers for NET Program of Instruction (POI); Provides oversight of execution of recurring training for fielded product training.
  • All Instructors (MNET/ OPNET) will be required to be trained and certified prior to conducting training. Training will be conducted by the USG NET team at Fort Benning, GA.
  • Conduct OPNET and/or MNET for all fielding units by providing certified OPNET/MNET instructors to complete the Program of Instructions (POI). All OPNET/MNET instructors shall be certified by PdM GPM2Ss NET Manager.
Travel Required
  • Yes.50%
REQUIRED (Requirements vary based on position level):
  • HS Diploma
  • 5 years: DoD Mortar Experience and qualified mortar MOS - Level Dependent
  • 1 year:Certified DoD Instructor/Trainer
  • Training and/or experience in the use of hand and special tools for the repair/modification of Military equipment.
  • Valid state Driver’s license
  • Valid US Passport if OCONUS work is required
  • Physically fit, able to lift 50 lbs (minimum)
  • Mechanical technician
  • Strong troubleshooting skills with working knowledge of electronic test equipment
  • Proficient in the use of computers and use of Microsoft office suite of software
  • Good written and oral communication skills.
Preferred (Level III)
  • DAWIA Logistics Certification
  • 10+ years:DoD experience


Offset Strategic Services, Inc. is an Equal Opportunity employer. We prohibit discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, genetics, gender identity, national origin, protected veteran or disability status or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, and compensation. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request a reasonable accommodation, please email us from the links on our website. Thanks for your interest in OSS. OSS is a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited. All candidates who receive conditional offers of employment are subject to drug testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)