RV Park Office Manager

3 days ago

Heber City, United States The William Warren Group Full time

Job Type

Full-time

Description

The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets.

When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place.

The Office Manager is responsible for maintaining office organization, adherence to company SOPs and industry BMPs, and facilitating the day-to-day operations of the RV Park under the direction of the General Manager.

  • Provides over site and assists office staff, housekeeping, maintenance and other ancillary employees.
  • Provide effective and on-brand communication to customers in person and via phone or email.
  • Drafting, assigning and documenting all service requests/work orders efficiently, courteously and in a timely manner.
  • Responding promptly to company calls, including prioritization of service requests and/or schedules.
  • Cleaning, organizing and assisting in the preparation of buildings, cabins, grounds, and common areas, as necessary.
  • Ensuring the overall cleanliness and organization of the office and storage areas.
  • Maintains office, resale, asset, equipment and supply inventory.
  • Providing customers with outstanding customer service and representing the brand positively and professionally at all times.
  • Stock, order and receive supplies for RV Park facilities.
  • Pre-register, block reservations, handle group bookings and, as appropriate, takes same-day and future reservations.
  • Ensure staff is on time and at work when scheduled (including breaks), and in proper uniform.
  • Schedule, plan, and train seasonal Camp workers and interns to meet the standards set forth by senior management.
  • Collaborate in creating, directing, and executing RVP sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.
  • Execute Site Rental Agreements with new and returning seasonal customers/residents and ensure that all parties understand the terms and conditions of their contracts.
  • Oversee check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Complete follow through of no-show, late cancellation charges and cancel site reservations. Collect rent from monthly tenants and provide delinquent renters with the appropriate notices.
  • Develop a strong knowledge of the local market (demand generators, competitor strategy, and community impact/involvement opportunities).
  • Participate in recruiting, hiring, and the ongoing evaluation of team members.
  • Providing updates to the General Manager and/or Grounds Supervisor regarding work order status, customer communication and concerns, suggestive preventative maintenance, observed safety violations, and additional findings that impact the property.
  • Reporting customer service, operational, safety and security concerns to management to resolve in an efficient and timely manner.
  • Performing on-call duties as determined by manager.
  • Complying with all state, federal and local laws.
  • Complying with company policies and state & federal safety practices and regulations.
  • All other duties as assigned.
Requirements:
  • 1-3 years preferred management experience in maintaining office organization, adherence to company SOPs and industry BMPs, and facilitating the day-to-day operations.
  • Degree in Hospitality/Recreation/Tourism Management preferred
  • RV Park/Resort Experience preferred
  • Campspot Software Experience preferred
  • Must be able to work weekends
  • Must be able to provide customers with outstanding customer service and representing the brand positively and professionally at all times.
  • Excellent communication skills (verbal and written) including active listening
  • Relationship skills: ability to develop and sustain cooperative working relationships - both internal and external.
  • Organizational skills/Multi-tasking: Exceptional organization skills with the ability to allocate one's time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level.
  • Strong accountability combined with strong work ethic and enthusiasm for teamwork
  • Energetic self-starter with an ability to thrive in a fast pace environment.
  • Intrapersonal: A willingness to learn in a dynamic environment that includes new ideas and innovation, intellectually curious, adaptable and ambitious.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • Ability to walk, bend, stand, and stoop frequently.
  • Ability to lift up to 45 lbs.
  • Ability to push up to 25 lbs.
  • Ability to lift above head.
  • Ability to work evening and weekends as needed or required.
  • Ability to learn new management software platform.
WORK ENVIRONMENT
This position of Office Manager involves working inside and outside during all seasons and types of weather conditions.

The above essential duties and responsibilities may change or be updated due to business needs

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

The above essential duties and responsibilities may be changed or updated due to business needs.

At The William Warren Group, we believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us

Additional Perks for eligible employees:

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Employee Assistance Program

Pet Insurance

The William Warren Group and StorQuest say NO to drugs

Equal Employment Opportunity

WWG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWG is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To learn more about our awesome company check us out on www.williamwarren.com and to apply visit www.williamwarren.com/careers

Salary Description

20.00 per hour

  • RV Park Office Manager

    3 days ago

    Heber City, United States The William Warren Group Full time

    Job Type Full-time Description The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow,...

  • RV Service and Repair Specialist

    7 days ago

    Oklahoma City, Oklahoma, United States Optimum RV Full time

    Company OverviewOptimum RV is a reputable recreational vehicle dealership dedicated to delivering exceptional service and a wide selection of high-quality vehicles. Our team is passionate about ensuring our customers' needs are met, and their RVs are maintained and repaired to the highest standards.Job SummaryWe are seeking an experienced and skilled RV...

  • RV Repair Technician

    4 weeks ago

    Columbia City, United States Blue Compass RV Full time

    Are you ready for a change and to drive your career to the next level? Start your journey with Blue Compass RV as we are looking for RV Repair Technicians to join our team and deliver extraordinary customer experiences. We are looking for someone skilled in automotive, carpentry, electrical, HVAC, maintenance, mechanical, and plumbing. WHO WE ARE Blue...

  • RV Detailer

    6 months ago

    Carson City, United States Michael Hohl Automotive Group Full time

    Job SummaryThe RV Detailer is responsible for cleaning, polishing, and maintaining the appearance of recreational vehicles (RVs).This role involves both interior and exterior detailing tasks, ensuring that each RV meets our high standards of cleanliness and presentation.The ideal candidate will have a keen eye for detail, a strong work ethic, and the ability...

  • RV Repair Technician

    1 week ago

    Columbia City, United States Disability Solutions Full time

    Are you ready for a change and to drive your career to the next level? Start your journey with Blue Compass RV as we are looking for RV Repair Technicians to join our team and deliver extraordinary customer experiences. We are looking for someone skilled in automotive, carpentry, electrical, HVAC, maintenance, mechanical, and plumbing. WHO WE ARE Blue...

  • General Manager

    1 week ago

    Crescent City, United States Horizon Outdoor Hospitality Full time

    Excited to work at a premier destination campground and RV park, just minutes away from all of Northern California's beautiful landscapes and coastline? Ramblin' Redwoods Campground & RV Park is seeking a guest-oriented General Manager to lead this amazing property as one of the best outdoor hospitality destinations in the region. Applicants should possess a...

  • Event Management Specialist

    1 week ago

    Park City, Utah, United States Park City Full time

    The Park City Municipal Corporation is seeking a highly skilled Event Management Specialist to join its team. This role is responsible for planning, implementing, and coordinating various events across the city.About the RoleThis position requires strong project management skills, with experience in event coordination, administration, and communication. The...

  • Sales Executive

    2 weeks ago

    Arizona City, United States Blue Compass Rv Full time

    Start your journey with Blue Compass RV as we are looking for Sales Associates to join our team and manage the sales process from start to finish. In this role you will help clients with product selection, negotiate terms, and ultimately finalize sales. The Role: The Sales Associate interacts with hundreds of customers online, over the phone and in person to...

  • Site Manager Director

    1 week ago

    Crescent City, Florida, United States Horizon Outdoor Hospitality Full time

    Job SummaryWe are seeking a skilled General Manager to lead our premier campground and RV park in Northern California, just minutes away from breathtaking landscapes and coastline.The ideal candidate will possess a can-do attitude, be willing to go the extra mile for their team and guests, and have previous experience in RV resort management. They should...

  • Sales Associate

    6 months ago

    Carson City, United States MICHAEL HOHL AUTOMOTIVE Full time

    Job Summary The RV Sales Associate is responsible for assisting customers in selecting and purchasing RVs that best suit their needs and preferences. This role involves understanding customer requirements, demonstrating RV features, negotiating prices, and closing sales. The ideal candidate will have excellent communication skills, a strong sales background,...

  • Delivery Specialist

    1 month ago

    Oklahoma City, United States Fun Town RV Full time

    Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years. As Texas’s largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put...

  • RV Maintenance Technician

    1 week ago

    Columbia City, United States Disability Solutions Full time

    About UsBlue Compass RV is the leading provider of innovative solutions in the recreational vehicle industry. With a strong commitment to excellence, we strive to deliver unparalleled customer experiences.Salary and BenefitsWe offer a competitive salary range of $18-$23/hourly, along with a comprehensive benefits package that includes medical, dental,...

  • Walk-Through Specialist

    6 months ago

    Carson City, United States MICHAEL HOHL AUTOMOTIVE Full time

    Job Summary The RV Walk Through Specialist is responsible for conducting comprehensive walk-throughs with customers to educate them about the features, functions, and maintenance of their RVs. This role involves demonstrating how to operate various systems, answering customer questions, and ensuring they feel confident and informed about their purchase. The...

  • Trampoline Park Supervisor

    4 days ago

    Oklahoma City, Oklahoma, United States Get Air Trampoline Park Full time

    Job OverviewEarn an estimated $34,720 - $45,120 per year at Get Air Trampoline Park as a Team Lead.We are seeking a motivated and experienced leader to promote safety and cleanliness in our park, strive to meet sales goals, and host parties on a day-to-day basis.About the RolePromote safety and cleanliness throughout the parkMeet or exceed sales targetsHost...

  • Administrative Operations Manager

    6 days ago

    Cedar City, Utah, United States National Park Service Full time

    The National Park Service seeks an experienced administrative professional to join their team as an Administrative Officer. This role is a key part of the park's leadership team, responsible for managing the day-to-day operations of the park's business functions.About the JobThis position offers a unique opportunity to work in a dynamic and scenic...

  • Administrative Support Specialist

    1 week ago

    Oklahoma City, Oklahoma, United States Fun Town RV Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Fun Town RV.Salary InformationThe estimated salary for this position is $40,000 - $60,000 per year, depending on experience and qualifications.Job ResponsibilitiesAs an Administrative Support Specialist, you will perform a wide range of...

  • Hospitality Team Member

    1 week ago

    Crescent City, California, United States Horizon Outdoor Hospitality Full time

    We are seeking a hospitality driven team member to join our team at Ramblin' Redwoods Campground and RV Park, nestled beneath towering Redwoods in Northern California.OverviewOur campsite offers a wide selection of RV sites, tent sites, and rental cabins for guests. As a hospitality team member, you will be responsible for providing first-class customer...

  • Park City Retail Manager

    4 days ago

    Park City, Utah, United States Christian Center of Park City Full time

    Job SummaryThe Park City Retail Manager oversees the daily operations of the boutique and thrift stores, ensuring excellent customer service and aligning with CCPC's mission. This role involves team leadership, administrative management, and fostering a positive work environment.ResponsibilitiesLead a team of sales associates and volunteers, promoting high...

  • Store Manager

    2 months ago

    Heber City, United States Extra Space Storage Full time

    Pay range for this position will be $19 an hour. _______________________________________________________________________________As a Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities.  Extra Space...

  • Medical Oncologist Wanted for Park City and Heber Valley

    1 week ago

    Heber, Utah, United States Intermountain Health Full time

    At Intermountain Health, we are committed to improving community health by using evidence-based best practices. Our mission is Helping people live the healthiest lives possible.About the RoleWe have an exceptional opportunity for a Board Certified/Board Eligible Medical Oncologist to join our team in the Wasatch Back Clinic, serving both Park City and Heber...