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Service Advisor
4 months ago
Family-owned since 1947, Royal Automotive Group is driven by a passion for people - most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand. Multiple Advisors have been promoted into Service Manager roles across our 4 stores.
Our new, updated facilities and showrooms located in beautiful downtown San Francisco is home to repeat customers creating large volume in both Sales and Service.Along with the highest compensation in the Bay Area, the incentives we offer beat all competition.
We have invested 70 years worth of commitment to our brand and customers, let us now invest in you. We are growing and need top talent to progress with us. Apply today for an exciting position as a Mazda Service Advisor.
What We Offer:
- Brand new service facility
- 5 Day Work Week
- Paid Holidays
- Paid Vacation
- 401K
- Vision / Dental / Health Insurance
- Bonus Incentives
- Paid Training
- Tuition Reimbursement for ASE Certification
- Paid Uniforms
- Great Culture
- Promote From Within - Advancement into Management opportunities
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service to their Mazda vehicles
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customer's’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience preferred, specifically with Mazda
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check & drug screen
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business needs.
