CNA Team Lead Waukesha County

4 weeks ago

Milwaukee, United States Senior Helpers Full time

Job descriptionCNA Team LeadJob DescriptionThis job description outlines the primary responsibilities of a CNA Team Lead. This description is not meant to be an exhaustive list of responsibilities, as the exact duties to be performed for each assignment may vary.Objective: Oversees, trains and monitors new caregiver development and engagement. Provides caregiver and client support services to assist new caregivers and new clients as well as maintaining ongoing relationships between caregivers and clients in the field. Provides staffing support to ensure client services are delivered on time and are appropriate for the client's needs.Reports to: Director of CarePrimary Responsibilities (including, but not limited to):•Conducts new hire support visits to train and assist new team members on assignments•Provides coaching for in-home skills, attitudes and customer service•Covers open shifts as needed during working hours or when on call•Assists with activities of daily living (ADLs) as assigned•Reports any significant client changes in condition to the office immediately•Occasionally works out of the home office to support internal staff members•Works with the Director of Care to complete "pop up" visits on a 60-day rotation for all caregivers to ensure cares are being completed in a satisfactory manner that meets Senior Helpers brand expectations•Makes recommendations to the client care plan as needed•Mentors caregivers in the field to ensure they feel supported, motivated and engaged with other team members and clients•Completes meet and greets with caregivers and families on the first day of new service.•Trains and assists team members how to correctly perform caregiver tasks, problem solving, and relationship building in a positive and encouraging manner•Teaches caregivers how to properly document client care•Participates in new hire orientation•Communicates scheduling needs with Scheduling Coordinator and provides support•Participates in weekend on-call rotationCNA Team LeadJob Description•Participates in new hire orientation•Communicates scheduling needs with Scheduling Coordinator and provides support•Participates in weekend on-call rotation•Reports and shares observations and areas of concern with the Director of Care•Builds positive relationship with care team members•Maintains appropriate time sheets and mileage logs•Properly completes and submits RSS visit form for pop-up visits and meet and greets.Other Requirements•Documents activities in the Care Plan Binder daily (if applicable)•Records daily hours worked and daily services performed on the Weekly Time Sheet and Service Logs. Service logs should be revied with client and submitted to Director of Care every Monday by 5:00 pm.•Follows all policies and procedures as outlined in the Senior Helpers Employee Handbook and Training Manual.•Other duties as assigned by Director of Care and/or Executive Director.Qualifications•Previous caregiving experience required. CNA certification preferred•Must have exceptional organization skills, attention to detail and the ability to prioritize work schedule•Open availability Monday-Friday 6:00am -6:00pm and every other weekend•Ability to treat clients with dignity and respect•Ability to read, write, and speak English at an average adult level•Ability to drive or use public transportation to get to work and/or client's residence•Valid driver's license and insurance with no serious driving violations in past 5 years•Pass a criminal background check prior to employment with Senior HelpersI understand that this is a general, not fully inclusive list of those duties I might be asked to perform. I agree that I will check with my supervisor if I am unsure about my responsibilities.Job Types: Full-time, Part-timePay: From $18.00 per hourExperience:Organizational skills: 3 years (Required)Language:English (Required)License/Certification:Driver's License (Required)CNA (Required)Location:Waukesha, WI (Required)Ability to Relocate:Waukesha, WI: Relocate before starting work (Required)Work Location: In person

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