General Manager
1 week ago
Tier 1 ($120,000 to $140,000)
Tier 2 ($105,000 to $120,000)
Tier 3 ($90,000 to $105,000)
VENUE
The Yacht Club
The Yacht Club is a waterfront dining, drinking, and events destination - a full New York City block in the sky - on the 10th floor of Chelsea's 1930s masterpiece of industrial architecture, the landmarked Starrett Lehigh building.
DETAILS
Job Overview
Position Summary
The General Manager is an ambassador to our community and is responsible for ensuring a safe and productive environment, an exceptional guest experience, and leading the entire FOH and BOH operations. This role acts as a role model, leader and problem solver who makes informed decisions. Ultimately, the GM is accountable for managing the workforce in a timely and thoughtful manner in order to achieve maximum financial and experiential results.
Essential Duties & Responsibilities
- The ideal candidate will serve as a positive and influential figure within the restaurant, prioritizing the success of the business, leading by example, consistently boosting morale, and actively enhancing their team's performance
- Taking ultimate responsibility for overseeing and managing all aspects of the restaurant's operations. Proactively addressing issues, solving problems, upholding exceptional service standards, and fostering positive morale throughout
- Applying professional judgment; taking accountability for decisions, consequences, and outcomes that affect staff, costs, and/or service quality while always acting in the best interest of the venue and company
- Building and maintaining exceptional guest service across all areas, addressing internal shortcomings and dissatisfied guest concerns proactively, and escalating significant issues to upper management when necessary
- Acknowledging and utilizing the strengths of their assistant management to achieve overarching objectives in line with company goals
- Learning and executing established service protocols in all departments and working closely with the Director of Operations to execute continual staff training , striving to enhance service levels and achieve a standard of excellence that surpasses expectations
- Taking ownership of your team by recruiting, hiring and training all hourly staff in alignment with Crew policy and company standards
- Ensuring all employees adhere to company standards, policies and protocols with a zero-tolerance approach, maintaining a professional stance; taking disciplinary action when appropriate
- Overseeing scheduling to ensure sufficient staffing coverage for all operational roles including both hourly and management positions
- Strategically managing costs to achieve the financial objectives set by leadership
- Monitoring precise daily time keeping for all hourly employees, with thorough verification on a weekly basis
- Performing comprehensive venue-wide inventories of beverages and supplies, utilizing approved company technology and adhered to strict deadlines
- Generating and completing daily reports and checklists to ensure DOH compliance, oversee essential set up tasks, surpass our standard of excellence in cleanliness and presentation, monitor uniform and staff attendance, address daily service topics and ensure overall operational efficiency
- Conducting and overseeing precise cash handling by all staff and management, ensuring accurate reconciliation, and facilitating timely bank deposits
- Adhering to sanitation standards established by both the Department of Health, including personal hygiene and health guidelines; enforce the practice for proper food preparation, handling techniques, and DOH safety guidelines
- Strictly following and enforcing the safety protocols outlined in the Crew safety plan
- Maintaining and enforcing exceptional cleanliness standards in accordance with Crew materials
- Proposing, implementing, and executing strategies to foster business expansion and growth
- Ability to perform essential job functions when working in a high business volume, fast-paced environment
- Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
- Able to lift 30+ lbs.
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
- Fluent in both written and spoken English
- General knowledge of industry safety standards and procedures
- Industry standard knowledge of classic drink recipes, beer, wine, and spirits
- Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
- Willingness to work in outdoor climate conditions
- Must love sunsets
- 3 to 5 years of successful experience in a General Manager role overseeing annual revenues of $10 million or more
- Significant experience managing a team of 50+ hourly employees, showcasing adept leadership in a high-volume environment
- Proven track record of recruiting and training Assistant General Managers, providing strategic oversight, and effectively delegating tasks
- Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
- Demonstrated expertise in successfully opening new restaurants
- Strong financial acumen with experience in budgeting, forecasting, and P&L management
- Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
- Demonstrated proficiency in inventory management, ordering and procurement
- In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
- Strong technology systems experience including proficiency in Toast POS, Resy, and scheduling systems
- Comprehensive knowledge and understanding of prevalent HR concerns and best practices in manager-to-employee relations
- Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
- Exceptional problem-solving and decision-making skills
- Up to 3 years of successful experience in a General Manager role overseeing annual revenues of $5 million or more
- Experience managing a team of 40+ hourly employees, showcasing adept leadership in a high-volume environment
- Proven track record of recruiting and training Assistant General Managers, providing strategic oversight, and effectively delegating tasks
- Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
- Demonstrated expertise in successfully opening new restaurants
- Strong financial acumen with experience in budgeting, forecasting, and P&L management
- In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
- Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
- Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
- Exceptional problem-solving and decision-making skills
- At least 1 year of successful experience in a General Manager role overseeing annual revenues of $5 million or more
- Experience managing a team of 25+ hourly employees, showcasing adept leadership in a high-volume environment
- Proven track record of providing strategic oversight, and effectively delegating tasks to assistant GM(s)
- Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
- Strong financial acumen with experience in budgeting, forecasting, and P&L management
- In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
- Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
- Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
- Exceptional problem-solving and decision-making skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.
Benefits
- Time Away From Work
- Medical, Vision, and Dental Insurance
- Commuter Benefits
- Paid Safe and Sick Leave
- 401(k) Plan
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