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Desktop Support Technician

4 months ago

Flagstaff, United States eJangar Full time

We are currently seeking a Desktop Support Technician. As a Desktop Support Technician, you will be responsible for resolving computer-related issues.

Responsibilities:

Provide technical assistance with computer hardware and software.
Resolve issues for clients via phone, in person, or electronically.
Recommend hardware and software improvements.
Track customer issues, resolutions, and escalations
IT Equipment Inventory keeping

Qualifications:

Previous experience in IT, customer service,
Ability to build rapport with clients.
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Must know about Microsoft desktop operating systems.
Must know PC hardware architecture.
Must know typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
Good understanding of the SCCM environment and OS deployment
A solid understanding of TCP/IP, DNS, DHCP, and other network fundamentals
Good understanding of other IT disciplines, (i.e. Messaging, Server operations, etc.)
Should have a good understanding of Microsoft Active Directory, Patch management, DHCP, and DNS
Should have a good understanding of user profile management.
2 - 5 years of experience as a Desktop Support Technician
Familiar with ITIL Concepts related to Service Delivery and SLA compliance.
Ticketing System, ServiceNow, Remedy, or Similar

Main office Address: 1601 South Plaza Drive, Flagstaff, AZ 86001.

Other locations to support within the state are:

1 store in Flagstaff (1 mile from the main office).

1 store and 1 field office in Sedona.

1 store and 1 field office in Kingman.

1 field office Parker.

1 store and 1 field office in Lake Havasu City

1 field office in Bullhead City. Most of the support can be performed remotely, but travel may be necessary.