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Support Engineer

4 months ago

Honolulu, United States Sherpa 6, Inc. Full time

Job Type

Full-time

Description

Job Title: Support Engineer (SE) - Regional Site Lead (SL)

Job Location: Honolulu, HI

Job Type: Full time 40 hours

Travel Requirement: As needed, up to 25%

Security Clearance: Active DoD Top Secret clearance with SCI eligibility

Job ID: 2290472

Job Description:

Sherpa 6 has an exciting opportunity for Systems Support Engineer Site Leads (SL) in support of USSOCOM Program Executive Office SOF Digital Applications (SDA). The Support Engineer may provide onsite support to SOCOM units in the Operations, Intelligence or Tactical domains. Global Support will extend from Tampa, MacDill AFB. The SL's will each be assigned to a Regional Support Center (RSC) that will extend from four locations: East Regional (Fort Liberty, NC), West Regional (Joint Base Lewis-McChord, WA), Europe Regional (Stuttgart, Germany) and Pacific Regional (Camp Smith, Hawaii). This is NOT a stand-alone requirement, but instead an added assignment to an existing position. The responsibilities of the SL are in addition to the requirements for the functional positions proposed. This position is contingent upon contract award.

Role and Responsibilities

  • Support PEO SDA, USSOCOM Components, the Theater Special Operation Commands (TSOCs) and others as mission dictates by providing personnel management and oversight of the field Support Engineers (SE) assigned to your Regional Support Center (RSC).
  • Manage Direct Support to specific units at other locations within assigned Region either temporarily or permanently, as mission requires.
  • Ability to develop processes and techniques which enhance the mission planning environment and reduces the workload for other mission planning support Contractors.
  • Detailed working knowledge of processes and procedures for using automated tools to plan, support, and execute Special Operations roles for mission planning.
Requirements

Qualifications:
  • Bachelor's degree preferred, but not required.
  • Demonstrated leadership and management experience managing on-site, off-site and remote employees.
  • In-depth knowledge of the Unified Command structure, joint doctrine, and joint policies.
  • Minimum 8 years of experience in technical support position and Operational or Intelligence Community (IC) operations, platforms, functions, and terminology experience.
  • Minimum of 8 years' experience in implementing and training software systems/updates, standard operating procedures and technical documentation.
  • Ability to communicate issues and solutions to various stakeholders.
  • Excellent writing communication and reporting skills.
  • Must be a US citizen.
  • Must pass a background check and drug screening.
Preferred Experience:
  • Ability to build trust and confidence with customers, engineers, technicians, program management, and product line management to achieve program and USSOCOM objectives.
  • Ability to independently lead and support technical meetings with customers, teammates, program management and leadership.
  • Ability to grasp complex issues, independently formulate analysis and proposed solutions, lead people, manage complex activities, manage risks and opportunities, brief issues and represent the company well to the customer.
  • Experience utilizing the Joint Planning Process (JPP) and Joint Intelligence Preparation of Operational Environment (JIPOE).

Background Screening/Check/Investigation:

Successful completion of a background screening/check/investigation will/may be required as a condition of hire.

ADA:

Sherpa 6 will make reasonable accommodations in compliance with the Americans with Disabilities Act 1990.

EEO/AA:

Sherpa 6 does not discriminate based on race, color, national origin, sex, religion age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/opportunity/affirmative action employer.

Benefits:

We offer a competitive benefits package, covering the cost of medical for you and your family; we also offer dental, vision, health and wellness benefits and a generous retirement savings plan. We believe that our employees can manage their workload and their personal life, therefore we extend a generous PTO policy. This allows our employees to balance their lives as they see fit.

About Sherpa 6:

At Sherpa 6 we love to solve problems and provide the best solutions for our customers. Our approach to a problem is to find a user-focused and design-driven solution that is simple yet functional and effective. We are a group of enthusiastic forward-thinkers who are excited to build amazing solutions with bleeding-edge technology. We hire people who are forward thinkers, passionate about what they do, love to collaborate and want to constantly learn. We enjoy what we do and we're not afraid to put the extra effort in to accomplish the mission; call us Sherpas. As a Service-Disabled Veteran Owned Small Business, we know what it means to serve. We have made it our mission to be the leaders in solutions that protect and give our Warfighters the edge they need when put into harm's way.