Operations Program Manager
3 weeks ago
Excel Medical is a dynamic and innovative telehealth company specializing in Hormone Replacement Therapy for men and women. We pride ourselves on our science-based protocol that delivers life-improving results to our patients.
Position Overview
The Operations Program Manager will spearhead initiatives to optimize utilization, licensing, and operational processes critical to our mission of providing uninterrupted and high-quality patient care. This role requires a strategic leader who can manage cross-functional projects, ensure regulatory compliance, and improve systems related to operations team performance and patient interaction.
Responsibilities
Program Development and Management:
- Design and implement comprehensive programs to standardize and enhance team efficiency and Medical Provider availability for patients
- Lead efforts to maintain continuous medical provider licensing across multiple states.
Compliance and Quality Assurance:
- Collaborate with the Director of Medical Operations and our Medical Director to systematize thorough chart audits and uphold high compliance standards.
- Develop a robust provider vacation coverage system for scale to ensure no disruptions in patient services.
Operational and IT Enhancements:
- Analyze and resolve IT and operational challenges affecting healthcare delivery.
- Innovate and refine processes to boost efficiency and patient engagement across our various teams of Member Support, Medical Liaisons and Medical Providers
Leadership and Strategic Oversight:
- Interface regularly with senior leaders to align operational strategies with company goals.
- Facilitate communication and process standardization among medical staff to foster a culture of continuous improvement.
Qualifications
- Bachelor’s or master’s degree in Healthcare Administration, Business Administration, or a related field.
- Minimum of 3 years of experience in program management required
- Understanding of healthcare regulatory environments and compliance management preferred
- Proficiency in managing IT systems and operational improvement projects
- Strong leadership skills and the ability to drive program success across multiple teams
- Exceptional problem-solving, organizational, and interpersonal skills
Excel Medical is an equal-opportunity employer and welcomes candidates from all backgrounds to apply.
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