Operations Program Manager

3 weeks ago


charlotte, United States Excel Medical Full time

Excel Medical is a dynamic and innovative telehealth company specializing in Hormone Replacement Therapy for men and women. We pride ourselves on our science-based protocol that delivers life-improving results to our patients.


Position Overview

The Operations Program Manager will spearhead initiatives to optimize utilization, licensing, and operational processes critical to our mission of providing uninterrupted and high-quality patient care. This role requires a strategic leader who can manage cross-functional projects, ensure regulatory compliance, and improve systems related to operations team performance and patient interaction.


Responsibilities

Program Development and Management:

  • Design and implement comprehensive programs to standardize and enhance team efficiency and Medical Provider availability for patients
  • Lead efforts to maintain continuous medical provider licensing across multiple states.

Compliance and Quality Assurance:

  • Collaborate with the Director of Medical Operations and our Medical Director to systematize thorough chart audits and uphold high compliance standards.
  • Develop a robust provider vacation coverage system for scale to ensure no disruptions in patient services.

Operational and IT Enhancements:

  • Analyze and resolve IT and operational challenges affecting healthcare delivery.
  • Innovate and refine processes to boost efficiency and patient engagement across our various teams of Member Support, Medical Liaisons and Medical Providers

Leadership and Strategic Oversight:

  • Interface regularly with senior leaders to align operational strategies with company goals.
  • Facilitate communication and process standardization among medical staff to foster a culture of continuous improvement.


Qualifications

  • Bachelor’s or master’s degree in Healthcare Administration, Business Administration, or a related field.
  • Minimum of 3 years of experience in program management required
  • Understanding of healthcare regulatory environments and compliance management preferred
  • Proficiency in managing IT systems and operational improvement projects
  • Strong leadership skills and the ability to drive program success across multiple teams
  • Exceptional problem-solving, organizational, and interpersonal skills


Excel Medical is an equal-opportunity employer and welcomes candidates from all backgrounds to apply.



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