Sr. Technical Account Manager

Company Overview Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem‑solving Exceptional in execution and impact Company Details Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud architecture Analyze new threats and offer deep insight through data‑driven intel Collaborate with customers to help solve their toughest security challenges The Role The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a technical role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non‑technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top‑quality customer experience. This position requires U.S. citizenship due to the nature of the accounts supported.* Experience working with U.S. federal, state, or public‑sector customers is strongly preferred.* Your day‑to‑day Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction. Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. Meet regularly with clients, both remotely and on‑site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. Develop deep understanding of customer’s business and operational needs. Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management. Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions. Provide proactive recommendations that support the customer’s requirements, roadmap and ongoing technical needs. Identify and prioritize short‑term and long‑term goals. Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. Requires little supervision on assigned tasks. Works independently on routine tasks. Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. Uses independent judgment within broad parameters. Designs and implements solutions to complex problems with minimum supervision. What You Bring to the Team 8 years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas 2+ years experience managing strategic/top accounts Knowledge of data communication concepts and technologies, specifically email and networking Knowledge of Linux, SMTP, and MySQL Working knowledge of Windows, Active Directory, and Microsoft Exchange Very strong customer service and excellent written and oral communication skills A history of successfully leading and directing technical staff through crisis situations Adaptable and willing to learn new technologies Knowledge of project management and strong time management skills Ability to effectively work in a team environment as well as independently Ability to develop relationships across multiple organizational boundaries including Support, Operations, and Engineering Work with the relevant technical teams to proactively handle customer configurations and recommend customer environment upgrades and add‑ons Desire and ability to coach and mentor your peers to help improve their technical knowledge, project management skills, and customer management skills U.S. citizenship is required for this role. Experience supporting U.S. federal, state, or public‑sector customers is strongly preferred. Why Proofpoint? Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application along with any supporting information – we can’t wait to hear from you Base Pay Ranges SF Bay Area, New York City Metro Area Base Pay Range 119,630.00 – 187,990.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska Base Pay Range 99,330.00 – 156,090.00 USD All other cities and states excluding those listed above Base Pay Range 89,390.00 – 140,470.00 USD Seniority Level Not Applicable Employment Type Full‑time Job Function Sales and Business Development Industries Computer and Network Security and Software Development #J-18808-Ljbffr