Restaurant General Manager

3 weeks ago

Reston, United States Taco Bell Full time

Job Details Job Location: 038992 - Reston - Reston, VA Position Type: Restaurant General Manager Salary Range: Undisclosed Description Supervisor's Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Hourly Crew Basic Purpose and Objectives of the Position The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include: • Driving excellence in customer service • Maintaining company standards in product and facility specifications • Supervising food handling procedures and operational processes • Exercising financial control to meet the restaurant profit margin targets • Selecting, training, developing and motivating employees The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant. Principle Accountabilities Customer Satisfaction/Product Quality • Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. • Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. • Tracks, analyzes and resolves sources of customer complaints. • Ensure that food safety standards are met. Financial • Develops and drives restaurant annual operating plan. • Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. • Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. • Develops store CAPEX requests and is the principle interface with all vendors. Operations • Ensures that facilities and equipment are maintained to Company standards. • Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards • Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. • Oversees development and revision of weekly management and crew schedules. Human Resources • Directs all restaurant level HR activity including: • Personal accountability for crew hiring decisions • Learning Zone planning and execution • Performance management • Compensation • Employee relations issues up to and including termination • Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities. • Develops and monitors staffing plans and directs crew sourcing activities. • Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations. Success Measures • Achievement of restaurant annual operating plan • Margin improvement over previous year sales growth • Weekly/Period restaurant performance in sales, labor, ICOS and controllables • PRC results and OSAT scores • Learning Zone certification levels, crew turnover and staffing levels Qualifications Knowledge and Skill Requirements Delivers Excellence in Customer Service Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance. Team Leadership Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model. Business Savvy Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets. Team Development Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress. Restaurant Operations Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards. Educational Attainment/Experience Requirements High school diploma or GED. Supervisory experience in either a food service or retail environment Demonstrates ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction. Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

  • Restaurant Operations Manager

    4 weeks ago

    Reston, Virginia, United States Progressive Italian Restaurant Full time

    We are seeking a highly skilled and experienced General Manager to lead our Progressive Italian Restaurant team. The ideal candidate will have a proven track record in managing restaurant operations, including sales, costs, employee retention, guest service, and food quality.Key Responsibilities:Oversee all aspects of restaurant operations, including sales,...

  • Restaurant General Manager

    3 weeks ago

    Reston, United States Devita Hancock Hospitality Full time

    About the job Restaurant General Manager JOB DETAILS Job Title: General Manager Company: DeVita & Hancock Hospitality Group Job Summary Oversees the entire restaurant operations (e.g., front end, back end including kitchen, administrative, property management) to ensure guests receives the highest level of fine dining experience. Manages and directs the...

  • General Manager

    2 weeks ago

    Reston, United States Centurion Restaurant Group Full time

    “Pisco y Nazca” a popular saying in Peru, translates into having fun in a social environment encompassing exceptional cocktails. The vision behind Pisco Y Nazca Ceviche Gastrobar, is one of a lively place serving bold-flavored dishes, unique cocktails and a vast selection of national and international beers inspired by top restaurants in Peru.We are...

  • General Manager

    3 weeks ago

    Reston, United States Centurion Restaurant Group Full time

    “Pisco y Nazca” a popular saying in Peru, translates into having fun in a social environment encompassing exceptional cocktails. The vision behind Pisco Y Nazca Ceviche Gastrobar, is one of a lively place serving bold-flavored dishes, unique cocktails and a vast selection of national and international beers inspired by top restaurants in Peru.We are...

  • General Manager

    3 weeks ago

    Reston, VA, United States Centurion Restaurant Group Full time

    “Pisco y Nazca” a popular saying in Peru, translates into having fun in a social environment encompassing exceptional cocktails. The vision behind Pisco Y Nazca Ceviche Gastrobar, is one of a lively place serving bold-flavored dishes, unique cocktails and a vast selection of national and international beers inspired by top restaurants in Peru.We are...

  • Associate Restaurant Manager

    2 weeks ago

    Reston, United States Taco Bell Full time

    Job Details Job Location: 038992 - Reston - Reston, VA Position Type: Associate Restaurant Manager Salary Range: Undisclosed Description Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the...

  • Restaurant Operations Manager

    4 weeks ago

    Reston, Virginia, United States Beloved Italian Concept Full time

    Beloved Italian Concept is seeking a seasoned General Manager to lead their team in delivering exceptional guest experiences and driving business success. The ideal candidate will possess a strong track record in team leadership, hospitality, and operational management.Key Responsibilities:Oversee all aspects of the business, including sales, costs, employee...

  • Restaurant Manager

    2 weeks ago

    Reston, United States Devita Hancock Hospitality Full time

    About the job Restaurant Manager • Description: Do you love working in a fast paced environment? • Do you always have a smile on your face and a great attitude? • Are you passionate about food and a leader that enjoys working side by side with your team members while providing excellent service to our guests • Do you enjoy having fun at work? • We...

  • Restaurant Financial Manager

    4 weeks ago

    Reston, Virginia, United States Great American Restaurants Full time

    About the Role:We are seeking a highly skilled Restaurant Financial Manager to join our team at Great American Restaurants. As a Restaurant Financial Manager, you will be responsible for the profitability of the restaurant through accurate invoice entry, payroll processing, cost control, and sales initiatives.Key Responsibilities:Managing integrity and...

  • Restaurant Manager

    4 weeks ago

    Reston, Virginia, United States Not Your Average Joes Full time

    Restaurant Manager Job DescriptionAt Not Your Average Joe's, we're seeking a skilled Restaurant Manager to lead our team and deliver exceptional guest experiences. As a Restaurant Manager, you'll be responsible for overseeing daily restaurant operations, ensuring high-quality food and service, and fostering a positive work environment.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Reston, Virginia, United States Portobellos On Main Full time

    Restaurant Operations Manager Job DescriptionAt Portobellos On Main, we are seeking a highly skilled Restaurant Operations Manager to oversee the day-to-day activities of our restaurant. The ideal candidate will have at least 5 years of full-service restaurant management experience and be able to multi-task, organize, and prioritize work.Key...

  • Quality Assurance Manager

    3 weeks ago

    Reston, Virginia, United States Restaurant Associates Full time

    Restaurant Associates is seeking a highly skilled Quality Assurance Manager to join our team.The successful candidate will be responsible for ensuring the highest standards of food safety and sanitation in our facilities.Develop and implement protocols to prevent foodborne illnesses and maintain a safe working environment.Conduct regular inspections and...

  • Restaurant Operations Manager

    4 weeks ago

    Reston, Virginia, United States Domino's Pizza LLC Full time

    Key Responsibilities:We are seeking a highly skilled and experienced General Manager to join our team at Domino's Pizza LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.Key Skills and...

  • Restaurant Manager

    4 weeks ago

    Reston, Virginia, United States Viva Chicken Full time

    Imagine working in a vibrant, scratch kitchen where freshness is our daily mantra. At Viva Chicken, we're all about serving the Hottest Freshest Chicken with a genuine Passion for Food, an Obsession for Hospitality, and a whole lot of Love for People. As a Restaurant Manager, you'll be the driving force behind our menu bursting with distinctive and inspired...

  • Restaurant Manager

    2 weeks ago

    Reston, United States Not Your Average Joes Full time

    Who We Are: As you may know, Not Your Average Joe’s is a neighborhood scratch kitchen that’s been in business for almost 30 years, and serves our communities, family and friends. Everything we do is done with love, passion, and pride, with the simple goal of creating memorable dining experiences. But it’s not just about what we do, but more so who we...

  • Restaurant Operations Manager

    4 weeks ago

    Reston, Virginia, United States Call Your Mother Deli Full time

    At Call Your Mother Deli, we're seeking a highly skilled General Manager to lead our team in Reston. As a key member of our management team, you'll oversee daily operations, ensuring exceptional guest experiences and maintaining high operational standards.Key Responsibilities:Oversee kitchen operations, front-of-house service, and team developmentManage...

  • Restaurant Operations Manager

    4 weeks ago

    Reston, Virginia, United States Call Your Mother Deli Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our Call Your Mother Deli team. As a key member of our management team, you will be responsible for overseeing the daily operations of our shop, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesManage and lead a team of supervisors and team...

  • Construction Project Manager

    4 weeks ago

    Reston, Virginia, United States NSG - Real Estate & Construction (Noor Staffing Group) Full time

    A reputable General Contractor with over 30 years of experience, the company has established itself as a key player in the construction sector, specializing in restaurants, retail, fitness clubs, and hospitality establishments.Project Overview:$125K (Negotiable)+ Bonus21 days PTO (Negotiable) + 7 Company HolidaysMedical, prescription & dental benefits, life...

  • Restaurant Operations Manager

    1 month ago

    Reston, Virginia, United States GEORGETOWN FLATBREAD Full time

    At Georgetown Flatbread, we are seeking a highly skilled Restaurant Operations Manager to join our team.This is a dynamic environment, with indoor and outdoor seating, a bar, a bowling alley, and functions, and we are looking for someone who can build a positive team culture while maintaining our high standards of customer service and food quality.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Reston, Virginia, United States Real Hospitality Group Full time

    The ideal candidate for this Restaurant Manager position at Real Hospitality Group possesses a genuine passion for food and beverage, a natural ability to connect with guests and staff, and embodies the core value of 'TEAM'. As a leader, you will be responsible for maintaining the highest levels of hospitality while guiding service on the floor.Key...