Service Manager

2 weeks ago

Washington, United States ITW Full time
Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Job Description

The Service Manager will provide support to the District Manager and will be required to assume advanced responsibilities in support of the branch and its daily operations. This position will provide support in the terms of the overall branch and individual service technicians by providing coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets.

The Service Manager will also be required to support and enforce all company policies and guidelines required by Hobart Service and assist the District Manager in the adherence and tracking of these policies. The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels.

This position will be responsible for assisting the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians and lower-level supervisory staff (where applicable).

Responsibilities include developing, maintaining and managing a highly technical field service team. Our Field Service Technicians are accountable for customer commercial food service equipment installations, preventative maintenance, equipment upgrades and updates, sales support for new systems, establishing and growing customer relationships, and creating and implementing a strategy focused on achieving/exceeding financial and customer satisfaction results. In addition, this position is responsible for continued employee development and increasing employee retention and engagement levels. Manage regular maintenance for service vehicles.

Qualifications
  • High School Diploma or GED and 4+ years of relevant experience, including supervision OR 1-3 years of relevant experience with a Bachelors degree
  • Experience effectively managing customer relations dealing directly with customers
  • Ability to effectively demonstrate productivity tools, i.e. Microsoft Office
  • Achieve targets and goals with minimal supervision.
  • Strong communication skills verbal and written
  • Electrical and mechanical service experience
  • Valid driver's license
Preferred Qualifications
  • 5-7 years demonstrated proficiency in a field service role
  • Ability to understand financial information such as margins, labor cost, mark-ups and expense control
  • Working knowledge of Branch operating systems
  • Customer Relations Management /Sales experience
  • Associates degree or prior Hobart Service supervisory experience
Additional Information

Why work for us?
  • Competitive pay
  • Great insurance options with low premiums
  • Paid vacation and holidays
  • 401K with company match
  • Extensive on-the-job, online, and classroom training
  • Service vehicle, uniforms, and safety equipment provided
  • Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

  • Elevator Service Operations Manager

    4 weeks ago

    Washington, Washington, D.C., United States Collins Elevator Service Inc Full time

    Job OverviewCollins Elevator Service Inc is seeking a highly skilled Elevator Service Operations Manager to oversee and manage the entire Service Department. The successful candidate will be responsible for delivering high-quality products and services that meet customer needs.Key ResponsibilitiesSet clear vision and goals for the Service and Maintenance...

  • Elevator Service Operation Manager

    6 months ago

    Washington, United States Collins Elevator Service Inc Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager. JOB...

  • Area Manager

    3 weeks ago

    Washington, Washington, D.C., United States Environmental Service Systems, LLC Full time

    Job SummaryEnvironmental Service Systems, LLC is seeking a highly motivated and experienced Area Manager to oversee the coordination and supervision of Project managers and individual sites. The successful candidate will ensure customer satisfaction through the delivery of quality service, while maintaining a timely and budget-friendly approach.Key...

  • Service Manager

    1 week ago

    Washington, United States Illinois Tool Works Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...

  • IT Service Manager

    2 months ago

    Washington, United States Aveshka Full time

    IT Service Manager Remote / Local to Washington, DC Metro Area Overview: Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be responsible for planning, overseeing, monitoring, reporting, and improving IT services that support large government programs. In this role, you will...

  • Service Manager

    2 months ago

    Washington, United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...

  • Service Manager

    1 week ago

    Washington, United States Len The Plumber Full time

    Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Len The Plumber Heating and Air is seeking a talented Manager to lead a team of Plumbing Techs in our bustling, high-volume Alexandria VA Branch location! The ideal candidate will have 3-5 years of direct management...

  • Service Manager

    3 weeks ago

    Washington, Washington, D.C., United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years.We have a team of over 1,700 associates nationwide who serve as valued partners to our customers.Our employees are dedicated to providing the best customer service, giving back to the communities where they live and...

  • IT Services Manager

    4 weeks ago

    Washington, Washington, D.C., United States Leidos Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Services Manager to join our team at Leidos. The successful candidate will be responsible for overseeing the delivery of IT services to a Federal customer within the Department of Justice.Key Responsibilities:Manage a team of technicians providing day-to-day IT services to a wide range of...

  • Customer Service Representative

    3 weeks ago

    Washington, United States Metropitan Police Service Full time

    Job SummaryThe Metropolitan Police Department is seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to the public, employees, and law enforcement officials.Key ResponsibilitiesWelcome and greet visitors to the office, responding to...

  • Management and Program Analyst

    1 week ago

    Washington, United States Bureau of the Fiscal Service Full time

    Summary This position is located at Bureau of the Fiscal Service, Division of Business and Project Management. As a Management and Program Analyst (Customer Service Representative) you will manage all aspects of customer Interagency Agreements (IAAs) including preparing proposals for new customers, and renewals for existing customers, ensure the...

  • Customer Service Rep

    4 months ago

    Washington, United States Metropitan Police Service Full time

    The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, as well a strong retirement benefit and savings options. Employees are also eligible for our employer...

  • Service Manager

    4 weeks ago

    Washington, North Carolina, United States Gregory Poole Full time

    Job Summary:As a Service Manager at Gregory Poole Equipment Company, you will be responsible for leading a team of technicians to provide exceptional service to our customers. Your primary function will be to manage company resources to maximize financial performance, while ensuring customer satisfaction and regulatory compliance.Key Responsibilities:Manage...

  • Food Service Director

    1 week ago

    Washington, United States Summit Food Service Full time

    Food Service Director - NEX Job Reference Number: 24676 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: Washington (US-WA) The Role at a glance: We are looking to add a motivated, effective food service director to our Corrections team in Clarkson, WA. As a food service director, you will have the opportunity to lead a talented...

  • Service Manager

    4 weeks ago

    Washington, United States Gregory Poole Full time

    PRIMARY FUNCTION:Service customers repair needs and equipment in a timely and professional manner to ensure Customer Satisfaction. Manage company resources to maximize Financial Performance in terms of profit, productivity, Efficiency and return on capital. Manage people, space, tools, and money to optimize Resource Deployment. Create a stimulating...

  • Service Manager

    4 weeks ago

    Washington, United States Gregory Poole Full time

    PRIMARY FUNCTION:Service customers repair needs and equipment in a timely and professional manner to ensure Customer Satisfaction. Manage company resources to maximize Financial Performance in terms of profit, productivity, Efficiency and return on capital. Manage people, space, tools, and money to optimize Resource Deployment. Create a stimulating...

  • Service Manager

    2 weeks ago

    Washington, United States Donaldson Full time

    Borger Residential is a community and industry respected full-service property management company with over 80 years of experience in Washington, DC, Maryland, and Virginia. Originally founded in 1930, Borger Residential currently manages over 9,500 apartments throughout the DC Metro Area, and it continues to grow. Today, we stand proudly under the umbrella...

  • Service Manager

    4 weeks ago

    Washington, United States Donaldson Full time

    Job SummaryThe Service Manager is responsible for ensuring the efficient operation of all building systems, community repairs, and leading the maintenance and janitorial team. This role requires a strong leader who can manage, train, and supervise a team of maintenance technicians, ensuring timely and quality service.Key ResponsibilitiesDevelop and implement...

  • Service Desk Manager

    3 weeks ago

    Washington, Washington, D.C., United States Empower AI Inc. Full time

    Job SummaryEmpower AI Inc. is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for providing centralized information and support management services to handle queries and operational problems related to IT processes, policies, systems, and use. This role requires a strong understanding of IT...

  • Administrative Services Manager

    3 weeks ago

    Washington, Washington, D.C., United States SourcePro Search Full time

    SourcePro Search is seeking an experienced Administrative Services Manager to join their team in Washington, DC.This is a fully on-site position.Key Responsibilities:The Administrative Services Manager will be responsible for the overall management of business services employees, office services, and facilities in the Washington, D.C. office.Responsibilities...