Customer Support Specialist
2 weeks ago
Dreamscape Learn, a pioneer in the realm of immersive virtual reality entertainment and learning design, is seeking an experienced Customer Support Specialist to serve as a primary point of contact for customer support within the Dreamscape landscape, responding to Help Center Requests, escalating as necessary, and providing direct assistance, when possible, ensuring that all client support requests are acknowledged. This role will work with other technicians and internal and external teams to provide exceptional customer service, as well as troubleshoot and resolve issues with the customer. This position also includes travel to customer sites for site commissioning.
Key Responsibilities
The main responsibilities for this role include Help Center ticket triage, knowledge base article creation, direct front-line support, ticket escalations as necessary, and travel to a customer site for initial site commissioning. The ideal candidate for this position has experience providing technical support in a VR based environment and is self-motivated with strong communication skills and an earnest desire to interact effectively as a member of our technical support team.
- Maintain clear and consistent communications with Dreamscape customers and internal team members regarding technical issues.
- Evaluate, prioritize and respond to support requests.
- Assist with Knowledge base maintenance and write/suggest articles to improve support.
- Perform analysis, diagnosis of routine problems as well as maintenance for end users and recommend and implement solutions.
- Strong history of technical problem solving and troubleshooting in operational environments.
- Strong command of communication skills, both oral and written.
- Strong ability to translate technical documentation to instructions and language that meet individual customer needs.
- Exhibit strong ownership and follow through; own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result.
- Exceptional interpersonal skills required.
- Strong organizational skills and the ability to handle multiple tasks.
- Effective time management skills required.
- Strong computer skills with emphasis on windows operating systems and applications.
- Confident individual who is willing to assume responsibility.
- Adaptive and flexible individual who is willing to learn and make recommendations for improvements.
- Basic understanding of DHCP, DNS, IP and Ethernet.
- Proven ability to function in a self-directed environment with excellent attention to detail.
- Innovative thinker who is positive, proactive, and readily embraces change.
- Experience with customer service and Technical Support (preferred)
- 3+ years customer service/support experience, 2+ years experience working within Virtual Reality Experience Environments (preferred)
- Familiarity with XML, Python, batch files, and command line tools a plus, as is understanding of entertainment technologies such as DMX lighting and Dante Audio are a plus.
- Compensation $67,000 per annum
- Employee Stock Option Plan (ESOP)
- Health/ dental/ vision insurance
- Employee Assistance Program
- Unlimited PTO
- Perks at work
Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.
-
Customer Support Specialist
1 month ago
Culver City, California, United States Dreamscape Learn Full timeJob Title: Customer Support SpecialistJob Summary:Dreamscape Learn is seeking an experienced Customer Support Specialist to serve as a primary point of contact for customer support within the Dreamscape landscape. The ideal candidate will have a strong history of technical problem solving and troubleshooting in operational environments, as well as strong...
-
Customer Support Specialist
1 month ago
Culver City, California, United States Dreamscape Learn Full timeDreamscape Learn Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at Dreamscape Learn. As a key member of our technical support team, you will be responsible for providing exceptional customer service, troubleshooting and resolving issues, and ensuring that all client support requests are acknowledged and...
-
Customer Support Specialist
2 weeks ago
Culver City, United States Dreamscape Learn Full timeDreamscape Learn, a pioneer in the realm of immersive virtual reality entertainment and learning design, is seeking an experienced Customer Support Specialist to serve as a primary point of contact for customer support within the Dreamscape landscape, responding to Help Center Requests, escalating as necessary, and providing direct assistance, when possible,...
-
Customer Experience Specialist
4 weeks ago
Culver City, California, United States David Church Full timeCustomer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth through effective marketing and sales strategies.Key...
-
CFS Support Specialist
1 week ago
Culver City, California, United States Inclusive Employment Services Full timeWe are seeking a highly skilled CFS Support Specialist to join our team at Inclusive Employment Services.Job Summary: The CFS Support Specialist will provide 1:1 assistance to individuals with intellectual disabilities and their families in their language of choice, at home and in the community.Key Responsibilities:Help individuals obtain their...
-
Customer Experience Specialist
4 weeks ago
Culver City, California, United States David Church Full timePosition Overview: We are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Specialist. As a key member of our agency, you will be responsible for providing exceptional customer experiences, forging enduring relationships, and driving business growth through lead generation, appointment coordination, and...
-
Customer Experience Specialist
1 month ago
Culver City, California, United States David Church - State Farm Agent Full timeJob DescriptionAs a Customer Experience Specialist with David Church - State Farm Agent, you will have the opportunity to make a positive impact on our customers' lives. We are seeking a vibrant individual who thrives on providing exceptional customer experiences and relishes the opportunity to engage with the public.Key ResponsibilitiesForge enduring...
-
Customer Support Specialist
4 weeks ago
White City, Oregon, United States NIC Industries Full timeJob OverviewNIC Industries is seeking a highly motivated and value-driven individual to fill the role of Customer Support Specialist. This position is responsible for providing exceptional customer service and support to customers across various divisions, including Cerakote, Prismatic Powders, and Auto & Home.The ideal candidate will possess excellent...
-
Customer Support Specialist
4 weeks ago
Kansas City, Missouri, United States C.H. Robinson Full timeC.H. Robinson is seeking a dedicated Customer Support Specialist to provide world-class customer service by answering calls, emails, and chats to address customer questions and resolve issues quickly. Key responsibilities include performing routine tracking and tracing, troubleshooting minor load and site concerns, and escalating larger problems as needed....
-
CFS Support Specialist
1 month ago
Culver City, California, United States Inclusive Employment Services Full timeJob SummaryAs a CFS Support Specialist, you will provide one-on-one assistance to individuals with intellectual disabilities and their families in their preferred language. Your role will involve helping participants achieve their Individualized Plan of Care (IPP) objectives through the development and implementation of Individualized Support Plans (ISPs)....
-
Customer Support Specialist
2 months ago
Kansas City, United States Commerce Bank Full timeAbout This Job The Commercial Card Customer Support Specialist performs technical system support for all Commercial activities that cross department boundaries within the Operations Division.They are empowered to take corrective measures to resolve customer problems and provide "hotline" training support for Network and Mainframe computer systems serviced by...
-
Office Support Specialist in a Law Firm
4 weeks ago
Culver City, California, United States Legal Management Group Full timeJob Title: Office Support Specialist in a Law FirmAbout the Role:We are seeking a detail-oriented and organized individual to support our mailroom and office operations at Legal Management Group. As an Office Support Specialist, you will play a crucial role in ensuring the efficient flow of incoming and outgoing mail and packages.Key Responsibilities:Sort...
-
Customer Service Representative
4 weeks ago
Culver City, California, United States American Automobile Association Full timeRetail Service Specialist Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. In this role, you will have the opportunity to work in a fast-paced sales and service environment, providing exceptional service to our members.Key Responsibilities:Provide excellent customer service to...
-
Customer Support Specialist
4 weeks ago
Kansas City, Missouri, United States Murphy-Hoffman Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Murphy-Hoffman Company, LLC. As a key member of our dispatch and repair team, you will be responsible for handling inbound emergency and service calls from customers and drivers, utilizing established policies, procedures, and systems to schedule and manage repairs in...
-
Customer Support Specialist
2 weeks ago
Oregon City, United States MealSuite Full timeMealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...
-
Customer Support Specialist
2 weeks ago
Texas City, United States MealSuite Full timeMealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...
-
Customer Support Specialist
2 weeks ago
Oregon City, United States MealSuite Full timeMealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...
-
Coordinated Family Support Specialist
1 month ago
Culver City, California, United States Inclusive Employment Services Full timeJob DescriptionWe are seeking a highly skilled and compassionate Coordinated Family Support Specialist to join our team at Inclusive Employment Services.Key Responsibilities:Assist families in accessing support and resources to meet their unique needs.Coordinate appointments, manage schedules, and provide transportation as needed.Facilitate daily routines...
-
Customer Support Specialist
2 weeks ago
Salt Lake City, United States Lucid Software Full timeCustomer Support Specialist Salt Lake City, UT Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value...
-
Customer Service Representative
4 weeks ago
Culver City, California, United States ProSolar Systems Caribbean Full timeJob DescriptionCall Center SpecialistAs a Call Center Specialist at ProSolar Systems Caribbean, you will play a vital role in providing exceptional customer service and support to our clients. Your primary responsibility will be to act as a liaison between our sales representatives and customers, making and receiving calls to set up appointments and...