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Technical Product Specialist
4 months ago
What you will do as a Technical Product Specialist:
- Assess applications to ensure appropriate products are recommended to customers or potential customers
- Provide quotations for pricing, lead times, terms and conditions to customers and leads
- Provide technical support of the product before, during, and after installation
- Proactively communicate with customers and execute outstanding customer service to advance inside sales
- Maintain in-depth understanding of the market and the products to communicate effectively externally
- Provide product documentation review and product training to customers
- Use troubleshooting tools to solve customer issue quickly and proactively
- Actively communicate product issues and product development opportunities identified by the customer to Operations, Product Management, Engineering, Sales, and others as appropriate
- Work with external partners to ensure best results with product systems solutions for customer applications
- Maintain in-depth understanding of the market and the products to communicate effectively both internally and externally
- Maintain a working knowledge of government and industry quality codes and compliance standards
- Provide product documentation review and product training to co-workers
What you need to be a Technical Product Specialist:
- Associate’s or Bachelor’s degree with 2+ years of experience or equivalent preferred
- Technical, customer relations, or sales background
- Ability to maintain a positive attitude with customers and co-workers
- Ability to work with demanding or upset customers and remain professional
- Ability to interpret technical information and drawings
- Strong troubleshooting and process improvement skills
- Strong oral and written communication skills
- Advanced computer skills including an aptitude for ERP/Salesforce and MS Office Suite
Don't miss out on this opportunity Apply today Click APPLY NOW to complete our mobile-friendly, online application. For questions or further information about the Technical Product Specialist position, please contact our Doherty Recruiter at achaires@doherty.com.
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