Order Fulfillment Coordinator

4 weeks ago

glendale, United States Fuse Technical Group Full time

About the Company: Fuse Technical Group, LLC is a leader in multi-media design and development technology for live events and installations. We produce audio, visual, and lighting effects that ensure our client’s strict level of satisfaction. Fuse Technical Group, LLC offers competitive incentive packages, exceptional benefits, and an excellent culture for career growth.



About the Role - The position Order Fulfillment Coordinator II is in the Equipment Planning Group (EPG) with a focus on assisting strategic planners to execute orders while working closely with project managers and sales agents. This position will be a liaison between Sales and Operations – ensuring continuous communication and support through the order process from order placement to fulfillment. Analyzing orders for accuracy and availability, covering item shortages with substitutions or securing sub rentals.


Key Accountabilities:

  • Daily tasks are location specific for this role
  • Review orders in the rental system with project manager to ensure accuracy for fulfillment
  • Review orders and subrentals to ensure timely returns
  • Overview of Order Fulfillment Coordinator I and assign tasks as required
  • Review orders within the next 14 days to identify equipment shortages or logistical challenges and work with strategic planners for successful fulfillment
  • Review Reserved Quotes on a weekly basis in your location and communicate with PMs/Sales to confirm
  • Cover order shortages by substitution, transfer of Fuse owned equipment, or secure subrental
  • Negotiate with vendors to establish best pricing for sub rented equipment
  • Create and manage POs, and direct Coordinator I for administrative support as needed
  • Consistent communication with operations for successful execution of all orders/transfers
  • Works with logistics to assure best freight practices
  • Increase proficiency in the inventory management system (RentalWorks)
  • Participate in equipment planning meetings, weekly and by location
  • Other projects and tasks as assigned


Qualifications: Analyzing Information, Documentation Skills, Computer Skills, Communication Skills, Ability to sit and work at a computer for long periods of time


Education and Experience:

  • Previous experience in Audio Visual- rental or project management experience is a must
  • Exceptional written and oral communication skills
  • Excellent planning, time management, collaboration, decision making, and organization skills required
  • Strong interpersonal skills including diplomacy and patience required
  • Ability to communicate and interact effectively with multi-functional and diverse backgrounds


Technical Knowledge:

  • Strategic problem-solving capabilities
  • Multitasking Skills
  • Varied Hours
  • On Call Rotation


Physical Requirements: Required to stand, walk and sit; see, talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Long periods of working at a computer and viewing one or more screens.


EEO: Fuse Technical Group is an equal opportunity employer. Applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.


E-Verify: Fuse Technical Group participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the success of the organization, its clients, and its employees.

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