Sales Client Care Representative
3 weeks ago
Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals.
- Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
- Log all customer comments into Dealership Management System
- Schedule follow-up contact if no appointment is made in Dealership Management System
- Confirm scheduled appointments with future customers.
- Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. li>
- Maintain and update customer changes in database.
- Respond to customer website request (internet inquiries).
- Contact internet clients via e-mail and phone to schedule a sales or service appointment.
- Notify necessary departments to inform of appointments set.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Follows Safeguards rules and regulations.
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Certificates and Licenses:
o Valid Driver’s License
o Automobile Salesperson License
Computer Skills:
Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
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