Sales Client Care Representative

3 weeks ago


Durham, United States Hendrick Automotive Group Full time
Hendrick Subaru Southpoint

Location: 200 Kentington Drive, Durham, North Carolina 27713


Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals. 

  • Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
  • Log all customer comments into Dealership Management System
  • Schedule follow-up contact if no appointment is made in Dealership Management System
  • Confirm scheduled appointments with future customers.
  • Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.  li>
  • Maintain and update customer changes in database.
  • Respond to customer website request (internet inquiries).
  • Contact internet clients via e-mail and phone to schedule a sales or service appointment.
  • Notify necessary departments to inform of appointments set. 
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required training
  • Follows Safeguards rules and regulations.
  • Complies with Company policies and procedures
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

    Certificates and Licenses:

    o  Valid Driver’s License

    o   Automobile Salesperson License

    Computer Skills:

    Intermediate knowledge of Microsoft Office products.  Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.



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