Sales Manager
2 weeks ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full-Time
$80k - $100k
About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Manager is tasked with the direct oversight of all leasing activity at the property. This role is also responsible to ensure our customers feel loved from the first point of contact and through the entire lifecycle. The Sales Manager is charged with setting the framework that allows the team to feel empowered and guarantees a positive and fluid experience by working to save our customers' most valuable commodity, time.
This is an in-person position located on-site of the property.
What You'll Do:
Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
Establish rapport with residents and guests so they always feel loved
Engage in daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback to stay on top of game
Continually provide feedback on all opportunities for improvement
Ensure accuracy of content and reporting provided by leasing team
Display solid understanding of reasons for not leasing on each prospect - report out for support
Actively participate in each tour (virtual, self-guided) by making introductions and double closing
Provide oversight and coordination of welcoming new residents, and assist with office management and clerical tasks
Serve as backup to concierge team and homeshare efforts related to guest check-ins and outs
Record and update details of prospective residents, current residents, and guests into the property management software in a timely and detailed manner
Assist in opening and closing procedures and ensure they are completed
Inform maintenance team of any need for repair or cleaning
Advertise available homes and conduct property tours as part of marketing activities
Complete lease applications and assist with verification of application information; inform prospective residents of results
Liaise with residents and guests to provide information and address their questions and concerns
Maintain and store documentation effectively
Accept rent payments, security deposits and other applicable fees
Follow all local, city and federal regulations
Assist in conducting market surveys and shop competitive communities
Perform other related duties and assignments as needed and assigned
Additional Qualifications/Responsibilities
Skills and Experience
Bachelor's Degree or equivalent experience preferred
Management/employee development experience
Success in Leasing environment
Proficiency with Yardi, CRM, Rent Café.
Solid understanding of Microsoft Office (Outlook, Excel, Word)
Strong knowledge of operations with budget formulation
Ability to work independently and as part of a team
A drive towards high-performance sales and a passion to be first in class
Analytically minded with the ability to swiftly pivot when market or team dynamic changes
Must possess strong attention to detail, leadership skills and sales ability
Demonstrated ability to lead teams
Strong oral and written communication skills
Great time management skills
Computer literate with capability in email, MS Office and related communication tools
Must be willing to participate in training in order to comply with new or existing laws
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
Ability to work a flexible schedule, including evenings and weekends
Sentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
Career Development: We offer extensive learning and development opportunities to support growth.
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property for extended periods of time
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
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