EPIC Entertainment Group, LLC | Entertainment Events Manager | miami, fl

6 days ago

miami, United States EPIC Entertainment Group, LLC Full time

Entertainment Events Manager


JOB RESPONSIBILITIES:

  • Support the development and production of entertainment, events, tours and special programming
  • Manage production timelines, schedules and budgets to ensure on-time and on-budget delivery of all event programs
  • Establish and maintain relationships with key vendors and suppliers, managing RFPs and negotiating preferred pricing
  • Support all aspects of new and existing event and entertainment programs
  • Manage and schedule event support/production staff, ushers and volunteers within a labor budget
  • Develop and produce customized tour content aligned with Garden programming and educational initiatives
  • Assist and support guests who require special services
  • Respond to and resolve guest concerns, providing excellent customer service at all times
  • Ability to provide support to other guest facing teams within the Garden as needed
  • Oversee volunteer tour guides, tram operations and tours
  • Support and schedule volunteers and tram/shuttle drivers
  • Assist in the development and implementation of departmental Standard Operating Procedures (SOPs)
  • Facilitate and insure seamless communication between and with all Garden departments
  • Recruit, Conduct Interviews, Hire, and Train new and existing team members
  • Manage event budgets to ensure financial responsibility and profitability
  • Assist with payroll procedures across multiple teams
  • This is a high-pressure job with long hours and requires a dedicated professional who is willing to roll-up their sleeves and give 100% at all times. Flexibility in personal schedule is a must (including Holidays and Weekends)
  • Other duties as deemed necessary or as directed


REQUIREMENTS:

  • College degree or equivalent experience preferred
  • Minimum two years of guest service, box office/admissions, event and/or live entertainment experience
  • Hospitality experience a plus
  • Proficiency in Microsoft Word, Excel, Outlook and other Microsoft Office applications required
  • Client focus with attention to detail, flexibility and accountability for results
  • Ability to build consensus and cultivate relationships
  • Excellent problem-solving and organizational skills
  • Excellent verbal and written comprehension and communication skills
  • Ability to multi-task and maintain a calm demeanor in a stressful environment
  • Strong leadership skills with an ability to motivate staff and support senior staff
  • Ability to navigate various locations and settings of the Garden
  • Must have unrestricted authorization to work in the United States
  • Physical exertion, such as lifting, standing, bending, or reaching is required

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