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Service Advisor

4 months ago

Canton, United States Shottenkirk Automotive Full time
Overview

Competitive Pay Plan
Great Benefits

The Shottenkirk Automotive Group currently operates 24 Automotive Dealerships in 6 states and employs over 2,300 people Our dealership is proud to serve customers in Canton and surrounding areas. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We value our employees and invest in their success.

Shottenkirk CDJR Canton is looking for motivated automotive Service Advisors. This is a great career opportunity Our dedication to customers, employees, and our community is what sets our dealership apart

Job Description
Greet customers and assist them with any inquiries. Effectively communicate with customers about their vehicle repair needs and relaying information to the Service Technicians. Duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about the range of services available and contacting customers to update them about their vehicle's repair status..Benefits
  • We offer:
    • Competitive hourly rate paid on a semi-monthly basis
    • Employee discounts on products, services, and vehicle purchases
    • 5-day work week
    • Closed on Sundays
    • Employer- paid holidays and paid time off
    • Employee Referral Program of up to $500 per referral
    • Medical, Dental, and Vision Insurance
    • 401(k) plan
    • Provided lunch on Saturdays
    • Career advancement opportunities and promotions from within
    • Paid Training
    • Long-term and short-term disability
    • Employee Assistance Program
    • Company-paid life insurance for full-time employees (additional coverage available)
    • Charity and Community Outreach Opportunities
    • Skillset enhancement opportunities
    • Employee Recognition Programs
    • Company giveaways to local events and attractions
    • Family-owned and family-operated
    • Discount pricing on products, events, and attractions
    Future growth possibilities - we promote from within


Responsibilities

Service Advisor
  • Greet customers and assist them with any inquiries.
  • Consult with customers on applicable service specials.
  • Document services declined and ask for follow-up on future service considerations.
  • Keep customers informed on completion times, service expenses, and possible changes
  • Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns are addressed
  • Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
  • Build strong relationships with the customers
  • Other duties as assigned
Qualifications

Service Advisor
  • Service Advisor Experience Required
  • An energetic, upbeat, engaging attitude
  • CDK Experience is a plus
  • Must have a professional appearance, computer skills, and the ability to multi-task in a fast-paced environment
  • Valid Driver's license and clean driving record
  • Able to work efficiently and multi-task in a fast-paced environment.
  • Strong written and oral communication skills

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.