ServiceNow Implementation Specialist

2 weeks ago

City of Albany, United States Cayuse Holdings Full time

OverviewJob Title: ServiceNow Implementation ConsultantLocation: Remote (US)Job Type: Independent ContractorPay Rate: $40-$50 per hourAbout Cayuse CommercialCayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients achieve outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.ResponsibilitiesWe are seeking a talented and driven ServiceNow Implementation Specialist to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on ITOM, ITSM, APM, and CMDB implementations. You\'ll work with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.Key ResponsibilitiesImplement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.Design and deploy end-to-end solutions using ServiceNow best practices.Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.Manage and maintain CMDB, ensuring accurate data modeling and integrations.Provide technical guidance and mentorship to junior team members.Develop documentation including technical specs, workflows, and test cases.Stay current on ServiceNow updates, features, and certifications.QualificationsRequired Qualifications:2–5 years of hands-on experience implementing and configuring ServiceNow.ServiceNow Certified System Administrator (CSA) certification – RequiredStrong knowledge and experience with various modules including ITOM (Discovery, Event Management, Cloud Management), ITSM, CMDB, APM, HAM. Experience in integrating ServiceNow with third-party systems and tools.Excellent problem-solving, detail-oriented mindset, and strong communication and stakeholder engagement skills.Preferred Qualifications:Additional ServiceNow certifications such as SAM, APM, HAM, ITOM, CMDB.Experience working with Agile/Scrum methodologies.Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).Other duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.Location: USRemote: YesPosition Type: Independent Contractor #J-18808-Ljbffr

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