Principal, Business Operations Leader, Worldwide Grocery Store Category Management

Principal, Business Operations Leader, Worldwide Grocery Store Category Management (WWGCM) Worldwide Grocery Store Category Management (WWGCM) is seeking an organized self-starter to join the WWGCM Leadership team as a key member of the organization. WWGCM is responsible for omni‑channel grocery category management and merchandising with an emphasis on perishables. This role will act as a business operations leader for the WWGCM teams, enabling the organization to scale category management and merchandising capabilities across multiple channels and banners, in-store and online. This is a development opportunity to act as a seamless extension of the leader of the organization, allowing the WWGCM leader to scale and operate more productively. The successful candidate will partner with leaders across WWGCM and stakeholders to influence and drive decisions across multiple channels and banners. The role requires superior analytical strength, attention to detail, excellent written and verbal communication, and the ability to synthesize the moving parts of the omni‑channel grocery business to drive forward progress. A strong sense of urgency, the ability to influence, make sound judgment calls, and willingness to roll up sleeves are essential. The right candidate will thrive in an ever‑changing environment, handling ambiguity and competing priorities across diverse channel operations. Key job responsibilities Partner with WWGCM Directors and their leadership teams to develop motivating vision and operating tenets for omni‑channel grocery category management and physical store merchandising across the broader organization. Own creation and maintenance of the Rhythm of Business reporting; drive optimization and efficiency across multiple channels and banners with an emphasis on perishables category performance. Develop and execute work‑backwards plans to ensure key strategic deliverables such as Annual Operating Plans, Monthly/Quarterly Business Reviews for category management initiatives and to ensure they are completed on time to high quality standards. Manage and track adherence and progress toward achieving WWGCM initiatives and goals across multiple channels, navigating complex data, processes, and channel nuances to provide updates to WWGCM Leadership on perishables and grocery category performance. Author periodic executive reports and updates for business leaders on progress toward fulfilling organizational goals and priorities related to omni‑channel category management, perishables, and physical store performance. Use strong analytical skills to tell the story around the Key Performance Indicators (KPIs) and supporting data for category management and merchandising metrics, and provide actionable insights to raise the bar on organizational performance and drive path‑to‑green plans as needed across multiple channels and banners. Partner with the Business Operations Managers and Program Managers in broader grocery organizations and peer teams to ensure tight alignment on category management strategies, facilitate the sharing and proliferation of best‑known practices for perishables and grocery categories, and drive synchronization and collaboration in connection with shared goals and deliverables across channels. Communicate across global stakeholders at all levels and represent the organization, advocating for perishables category and physical store initiatives. About The Team WWGCM enables the organization to scale across multiple channels and banners, ensuring customer‑centric category strategy and execution across all customer touchpoints while maintaining focus on perishables excellence and performance optimization. Basic Qualifications 7+ years of working cross‑functionally with tech and non‑tech teams. 7+ years of program or project management experience. 7+ years of managing, analyzing, and communicating results to senior leadership. Bachelor’s degree. Experience implementing repeatable processes and driving automation or standardization. Experience defining program requirements and using data and metrics to determine improvements. Preferred Qualifications Independent, creative, self‑driven with the ability to work in a highly ambiguous omni‑channel environment with minimal guidance, demonstrating good judgment. Customer‑obsessed and works backwards from customer needs across all channels and banners, particularly in perishables categories. Strong aptitude to solve complex business problems using data and anecdotes. Ability to multi‑task and prioritize competing requests from different stakeholders. Attentive to details and insists on the highest standards. Exceptional writing and communication skills for cross‑team collaboration. Operates in a lean, fast‑paced, entrepreneurial, multi‑cultural environment with a focus on scaling merchandising capabilities across diverse channels and banners. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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