Site Support Engineer

2 months ago


nashville, United States Compunnel Inc. Full time

Job Description:

Installing and configuring computer hardware, software & peripherals

* Manage user accounts as needed, including permissions and access controls.

* Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).

* Resolving issues with internet connectivity, printers, scanners, phones, and other equipment

* Providing support to growing mobility platform (iOS, Android and windows-based platform).

* Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)

* Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.

* Providing support for Mobile Device Management Platforms (Intune)

* Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.

* Deliver and achieve high quality support and service level

* Document and maintain accurate records of incidents and resolutions.

* Assist other IT teams, acting as the local "hands and eyes" in resolving IT technical issues.

* Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.

* Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions

* Manage and track IT assets, including computers, peripherals, and other equipment.

* Assist in the procurement process for new equipment and software

* Work closely with other IT team members and departments to resolve complex issues and implement new solutions

* Create/Update/ Manage knowledge articles

* Responsible for office movements/decommission/setup.

Technical and Professional Expertise

* Post-secondary education in Computer Science or Information Systems, or related qualifying work experience

* 5+ years of experience in Site Support role

* ITIL Foundation Certified

* Excellent communications (verbal and written) & presentation skills

* Strong understanding of IT infrastructure and technologies


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