Call Center Representative

2 weeks ago


Greensboro, United States Fresh Form Draft Full time
Call Center Representative

Application Deadline: 4 October 2024

Department: Connexa Worx

Employment Type: Full Time

Location: Greensboro, NC

Compensation: $17.50 - $26.00 / hour

Description

Company Overview:

Connexa Worx is a leading provider of cutting-edge connectivity. We specialize in delivering data-driven technologies to enhance the efficiency and reliability of our clients' operations. Our innovative solutions are designed to meet the evolving needs of various industries, ensuring seamless integration and optimal performance.

Job Summary:

As a Call Center Representative, you will be the first point of contact for customers, providing excellent customer service by addressing inquiries, resolving issues, and offering support. This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment.

Job: Full time
Salary Range: $17.50 - $26.00 hourly

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a timely manner.
  • Provide information about products and services to customers.
  • Troubleshoot and resolve customer complaints with efficiency and accuracy.
  • Document all customer interactions and maintain detailed records of conversations.
  • Upsell or cross-sell products and services as appropriate to enhance customer satisfaction.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficient in using computer systems and CRM software.
Benefits
  • Competitive salary commensurate with experience.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off (PTO) and company holidays.
  • Employee wellness programs.
  • Professional development and training opportunities.
  • Flexible working hours.


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