Host

3 months ago

Cupertino, United States Haidilao Hot Pot Full time
Benefits:
  • Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
  • Provides on-site staff meal
  • Provides medical insurance to qualified full-time employees
  • Provides 401k match to qualified employees
  • Provides Birthday gift and celebration
Host/Hostess responsibilities include greeting guests, providing accurate wait times. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Physical Requirements:
  • Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an 6-8 hour shift
  • Ability to stand and walk continually throughout an 6-8 hour shift
  • Ability to serve needs of guest through verbal face-to-face interactions.
  • Ability to bend, stoop and reach for products and items
  • Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
  • Ability to work in loud areas, for example, the music for special performance
  • Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours
Education & Qualifications:
  • High school diploma, or equivalent work experience.
  • California Food Handler Certificate
  • Previous host experience is preferred
  • Fluent in English / Preferred languages: Mandarin and Spanish
Responsibilities:
  • Able to acknowledge the guest with an enthusiastic welcome and sincere goodbye.
  • Prepares/maintains a list of guests waiting to be Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available.
  • Providing guests with menus and answering any initial questions.
  • Responsible for crowd control at the door, managing proper seating rotation, and maintaining cleanliness in the front
  • Responding to complaints and helping to resolve them.
  • Seating guests at tables or in waiting areas.
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Position requires a high amount of courteous and professional communication with guests, managers, and fellow employees on the telephone or in face-to-face conversations.
  • Engaging with guests to ensure they're happy with food and service.
  • Answering phone calls, taking reservations and answering questions.
  • Completes weekly maintenance duties, opening side work, and sets up the restaurant prior to opening.
  • Work as a team, assisting all guests' and team members' needs and inquiries.
  • Performs other related duties as assigned.
Benefits:
  • Provides employees discounts to dine at all 1400+ Haidilao Hot Pot locations globally
  • Provides on-site staff meal
  • Provides medical insurance to qualified full-time employees
  • Provides Birthday gift and celebration
Requirements:
  • Thrive in a fast-paced environment with a focus on teamwork
  • Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
  • Obtain the California Food Handler Certificate

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