Sr. Systems Analyst

Job Title: Sr. Systems Analyst Department: Information Technology Status: Regular Full-Time, Exempt Location: Nashville, Tennessee International Headquarters Purpose and Scope: The Sr. Systems Analyst is primarily responsible for supporting our ERP system and various connecting systems including websites and the data warehouse connectivity. The Sr. Systems Analyst will also be involved in defining the technical requirements needed in all phases of software development and systems integration projects. This position will also be involved in the technical testing of all developed software and ensure adequate support documentation that is required for the organization. This role will be working with internal and external technical development resources across multiple time zones and be seasoned in software product development. Additionally, The Sr. Systems Analyst may be assigned projects not related to IT product development, thus a background in project management applications like TeamWork with 3 to 5 years successful experience. This position serves as a primary support resource for our ERP system (NetSuite) and be responsible for learning how the business owners of The Gideons International utilize the software. This position will work to facilitate progress and good coordination between all groups related to the business and technical requirements. This individual will apply proven communication, analytical, and problem-solving skills to ensure missional alignment, maximize Information System investments and improve the execution of project related business initiatives supported by the Information Technology department. The Sr. Systems Analyst will work closely with the IT Development partners, Project Management team, and will report to the Senior Manager, Information Technology. Essential Job Functions Provide technical support for the NetSuite ERP system and all related integrations with other systems. Develop and maintain system level documentation and supporting material for the supported systems. Assist development and business teams in adequate testing of enhancements and new functions. Assist in preparing project Plans, design documents, requirements, issue and risk lists, change requests and other key documentation for each project initiative as required. Offer risk mitigation strategies and approach for applicable situations. Assist, consult and coordinate various teams for definition of requests, requirements, specifications, approach, prioritization, and implementation. Provide product testing models to ensure successful project deliverables. This may include coordinating to ensure all testing efforts are performed for applicable projects. Models may include unit testing, load testing, end-to-end testing, and validation. Collaborate with IT and development partners on projects that require coordination across multiple divisions. Assist the Project Management team to receive, record, and track all project requests in an accurate and clear manner for reporting to management and Executive Committee. Working Relationships Reports To: Senior Manager, Information Technology Works Closely With: Senior Manager/Manager, IT Product Development and the Senior Leadership Team and Project Management team, IT, Stewardship, Membership Engagement Essential Knowledge, Skills, And Training & Development 3-5 years technical experience in ERP systems (preferably NetSuite) Experience with programming languages (C#, JavaScript, SuiteScript) Follow verbal and written instructions Demonstrate expertise by providing sound, creative Project Management approaches and a thorough knowledge of technical business systems and developing technical requirements. Ability to provide clear and direct communications with others, both verbally and in written form. Excellent attention to detail and ability to manage their own work. Effectively communicate relevant project information to superiors. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully. Provide other duties and functions as requested by Director, Information Technology or Sr. Manager. Minimum Qualifications Bachelors degree in information technology or equivalent experience in business-related field for more than 5 years. Experience in software development with the ability to create technical requirements, support documentation, and testing of new functionality and features. Proficient in Microsoft Office Suite and Microsoft Teams. Experience with Agile (Scrum) and Waterfall project methodologies and experience with Microsoft Project, Teamwork or other project management applications is preferred. This Job Description is for general purposes and guidelines only and should not be considered all-inclusive. Neither does the receipt of this job description constitute an employment contract. Furthermore, it should be known that this list of job requirements is subject to change without written notice. #J-18808-Ljbffr