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Patient Service Representative

2 months ago

Macomb, United States Beaumont Urgent Care Full time
We have a full time, front desk/medical receptionist position open at our center located at 15959 Hall Rd Suite 104, Macomb MI, 48044.

Scheduling is tentative 7am - 7pm, 3 shifts/week for full time on a rotating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.

Job description
The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Beaumont Urgent Care experience.

Responsibilities:
• Greet patients and provide instructions to all visitors in a polite and professional manner
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
• Maintain the readiness of the reception area
• Perform clerical tasks and adhere to established policies and procedures
• Determine and collect each patient’s financial responsibility
• Assist the practice manager and other staff as required
• Provide overall support for Physicians and office operations
• Obtain and document patient history
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA compliance
• May be asked to travel to nearby Beaumont Urgent Care locations to support the staff

Minimum Qualifications:
• High school diploma or equivalent.
• Prefer at least one year experience in a medical office or emergency room setting.
• Urgent care experience preferred, but not required.
• Ability to work 7am to 7pm 3 days/week, rotating weekends and holidays.
• Experience with insurance eligibility and co-pay determination.

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