Corporate Technical Account Manager

3 days ago

Scottsdale, United States Cubex Full time
Position Title:      Corporate Technical Account Manager (CTAM)

Department:       Corporate Accounts

Reports to:         Corporate Success Team Manager

Persons reporting to this position (# & Classification):  None

Overall responsibility:  The Corporate Technical Account Manager is responsible for working with CUBEX Corporate Account Sales Leadership, Corporate Success Managers (CSM), Professional Services and Operations, Customer Support, Product Development, Integration Development and other CUBEX teams focused on maximizing the Corporate Account client experience.

The ideal candidate must thrive in a fast-paced environment, enjoy working on multiple projects, be extremely detailed oriented, versed, and comfortable working with the customer executive suite, hospital operations, clinical staff, IT resources, CUBEX system administrators and other individuals integral to the success of our programs. Your participation with the CUBEX Corporate Accounts team will have a direct impact on the company’s growth objectives within the most rapidly expanding segment of the Veterinary Market.

Essential Duties & Responsibilities:
  Core Responsibilities (CTAM coordination with CSM) CTAM CSM Customer audits and optimizations (remote & onsite) Lead Supportive Customer specific support metrics tracking Lead Supportive Database reviews (user, formulary, permissions, settings) Lead Supportive Pilot program and proof of concept program validations Supportive Lead Technical support of strategic launches / rollout programs Lead Supportive Equipment/software update and upgrade project management Supportive Lead System relocation management Lead Supportive Renewal customer sales readiness Lead Supportive Customer solution training / retraining Lead Supportive Participation in customer regional ops meetings Supportive Supportive
Focus Tasks:
Corporate Account Programs
      • Client Meetings working in conjunction with CSM team and Sales leadership
        • Project Scoping, Corporate groups /regions – coordination and planning
        • Scheduled program status meetings
      • Identification of Client Critical Success factors
        • Financial, operational, clinical, regulatory
      • Project Plan Management
        • Development and ongoing management
      • Prioritize Daily/Weekly /Quarterly Tasks to accomplish on or before due dates assigned & update/Tracking Deliverables
      • Measure Client Satisfaction, Retention, Expansion Potential
Business Intelligence and Customer Metrics
  • Client QBR’s with CSM Team
  • System Utilization / Inventory Optimization
  • Case History Analysis – Problem Tracking and Resolution
  • Measure of Client Success – Metrics
  • Financial Reporting (Inventory Performance, Hospital Labor, Charge Capture, Other metrics)
Operations - Planning
  • Project Scoping/Planning Sessions
  • Supportive Role in Pre-Implementation, Implementation, Post Implementation Account Management, and Support
  • Alignment with Customer Controlled Drug policies and procedures
  • Management of project management, equipment staging, shipping working in conjunction with CUBEX Pre-implementation and implementation teams
  • Participation in CUBEX SME Product Enhancement committee to weigh in on new enhancement and feature requests as it pertains to sales strategy
Operations – Training
  • Client Team Training - Coordination
    • CUBEX Administrators, Hospital Management, Regional Management, Executive Leadership
Operations - Client Experience Management
    • Surveys – Coordinate with Inside Sales & Customer Success Teams
    • Site Visits / Virtual Optimizations
    • Process and Workflow audits
    • Software Version Releases / Activations
    • Client Escalation Resolution
    • System Relocation Management
Operations - Account Management
  • Participation in development and update of account management activities and files storage in salesforce.com, Microsoft shared drives or other platforms as directed by Corporate Account leadership
Skills and Attributes

Client Facing Experience & Skill Set
  • Customer centric focus
  • Experience with large customers projects and programs
  • Problem / resolution management experience
  • Provide superior customer service and remain solutions driven with all customers and/or customer concerns
  • Transfer of customer issues to the appropriate department to ensure quality customer service
Software / System Skills  
  • Effectively uses multiple software systems to service accounts. This includes, but is not limited to, Salesforce.com, Slack, Map Anything, and Microsoft Office products
  • Demonstrated proficiency in all CUBEX products and solutions
Other skills:
  • Team oriented player
  • Self-starter / highly motivated individual
  • Project management expertise
  • Relationship management
  • Strong interpersonal and communication skills (written and verbal)
  • Strategic Planning
  • Strong analytical skills / business judgment
Location:
  • Remote or Company headquarters in Scottsdale, Arizona. Must reside within close proximity to a major US airport.
  • 50% Travel to Clients or Industry Events as Needed
Education/Licenses/Certifications Required:  
  • Bachelor’s Degree (BA/BS) or Equivalent Experience
  • A minimum of 2 Years Veterinary market experience preferred
Compensation
  • Salary plus quarterly bonus structure tied to Corporate Account team performance (total compensation based on education and experience)
Benefits
  • Open PTO; including 9 observed holidays
  • Medical, dental, and vision insurance are progressively paid by the company. Free after year 3
  • Health Savings Account
  • Flexible Spending Accounts; Health Care and Dependent Care
  • 401K with generous company contribution- Safe Harbor Contribution 
  • Company paid long-term disability and life insurance
  • Employee Assistance Program
  • United Pet Care pet coverage
  • Gym membership stipend
Job Type:
  • Exempt, Full-time

  • Corporate Staff Accountant

    2 weeks ago

    Scottsdale, United States J.F. Shea Family of Companies Full time

    The Corporate Staff Accountant serves as primary support for the general ledger accounting team and point of contact to corporate operational groups. Attention to detail and organizational skills are critically important for success. This position will emphasize accounting acumen, general ledger detail, reporting accuracy, process improvement, communication...

  • Technical Account Manager

    3 weeks ago

    Scottsdale, United States Reputation.com Full time

    Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation...

  • Technical Account Manager

    1 month ago

    Scottsdale, Arizona, United States Axon Full time

    Key ResponsibilitiesAs a Technical Account Manager at Axon, you will be responsible for providing frontline support for our products and services to law enforcement agencies. Your primary focus will be on resolving routine technical issues, assisting with deployments, and ensuring smooth daily operations. You will work closely with agency stakeholders to...

  • Cybersecurity Technical Account Manager

    1 week ago

    Scottsdale, United States Lumifi Cyber Full time

    Cybersecurity Technical Account Manager We are looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM) with Exabeam experience and knowledge. As a Technical Account Manager, you will work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. This...

  • Cybersecurity Technical Account Manager

    4 weeks ago

    Scottsdale, Arizona, United States Lumifi Cyber Full time

    Job DescriptionWe are seeking a highly skilled Cybersecurity Technical Account Manager to join our team at Lumifi Cyber. As a key member of our Customer Success team, you will be responsible for building strong relationships with our customers, particularly those with Exabeam experience, and helping them achieve their technical goals and overcome...

  • Corporate Program Manager

    3 months ago

    Scottsdale, United States Onsemi Full time

    onsemi is seeking a Corporate program manager to join the corporate technical transfer team to drive the successful transfer and production ramp of onsemi technologies in front end factories. The candidate will need to be self-motivated and drive project success with the end goal of delivering products on time, right cost, and high quality. This is a...

  • Ancillary Premium Manager

    3 days ago

    Scottsdale, United States GTN Technical Staffing Full time

    Job DescriptionJob DescriptionAncillary Premium Manager of Reconciliation HIGHLIGHTSLocation: Scottsdale, AZ 85255Position Type: Direct HireHourly / Salary: Based on Experience (Around $95K annual salary)Residency Status: US Citizen or Green Card Holder ONLYOur client is looking for an Ancillary Premium Manager of Reconciliation to join their...

  • Corporate Program Manager

    1 month ago

    Scottsdale, Arizona, United States Onsemi Full time

    Job Title: Corporate Program ManagerOnsemi is seeking a highly skilled Corporate Program Manager to join our Corporate Technical Transfer team. The successful candidate will be responsible for driving the successful transfer and production ramp of Onsemi technologies in front-end factories.Key Responsibilities:Work with stakeholders from various...

  • Technical Account Manager, Software Services

    2 months ago

    Scottsdale, United States Axon Full time

    Your Impact As a Technical Account Manager, you will provide frontline support for Axon's products and services to law enforcement agencies. You will be responsible for resolving routine technical issues, assisting with deployments, and ensuring smooth daily operations. Working closely with agency stakeholders, you will facilitate the initial...

  • Technical Support Specialist for Corporate IT Environment

    4 weeks ago

    Scottsdale, Arizona, United States TEKsystems Full time

    Job SummaryWe are seeking a Technical Support Specialist to join our team in Scottsdale, AZ.About the RoleThis is a 100% onsite position that requires working closely with the local team comprised of three techs and the manager. The successful candidate will support a Citrix environment and be the first point of contact for software-related...

  • Pharmacy Account Manager

    1 week ago

    Scottsdale, Arizona, United States BrightSpring Health Services Full time

    About the RoleWe are seeking an experienced Pharmacy Account Manager to join our team at BrightSpring Health Services. This is a full-time position responsible for providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.Main...

  • Sales Manager

    1 week ago

    scottsdale, United States TJ Corporate Consultants Full time

    Position: Director of Business DevelopmentThis is not a salaried position. We seek individuals with a proven track record of success in consultative sales.Position Summary: The Director of Business Development is responsible for leading a team of 5-25 Executives of Business Development, focused on promoting and marketing TJ Corporate Credit's SaaS...

  • Accounting Manager

    4 weeks ago

    Scottsdale, Arizona, United States Cubex Full time

    Job Title: Accounting ManagerJob Summary:We are seeking an experienced Accounting Manager to join our team at Cubex. As a key member of our finance department, you will be responsible for leading our accounting operations, ensuring accurate and timely financial reporting, and providing strategic financial guidance to our leadership team.Key...

  • Accounting Manager

    4 weeks ago

    Scottsdale, Arizona, United States Cubex Full time

    Job Title: Accounting Manager Job Summary:We are seeking an experienced Accounting Manager to join our team at Cubex. The successful candidate will be responsible for leading our accounting operations, ensuring accurate and timely financial reporting, and providing exceptional financial guidance to our management team.Key Responsibilities:•️ Own the...

  • Senior Manager Accounting

    3 weeks ago

    Scottsdale, United States Blue Yonder Full time

    Role Overview We are looking for a Senior Manager of Accounting who can bring the perfect mix of technical background as well as superb people management skills and experience. Reporting to the Controllership function, this role supports accounting operations and financial control to ensure timely and accurate reporting and processing of transactions, helps...

  • Accounting Operations Manager

    4 weeks ago

    Scottsdale, Arizona, United States Troon Golf Full time

    Job Summary: We are seeking a highly skilled Accounting Operations Manager to lead our Shared Accounting team. As a key member of our Finance and Accounting department, you will be responsible for ensuring the delivery of high-quality accounting services to our managed facilities and stakeholders.Key Responsibilities:Manage client accounting operations,...

  • Corporate Executive

    2 weeks ago

    scottsdale, United States Blue Signal Search Full time

    Corporate ExecutiveOur client’ firm is a well-established registered investment advisor (RIA) committed to delivering exceptional financial planning and advisory services. They prioritize integrity, expertise, and dedication in their approach, ensuring tailored solutions for their clients’ financial goals. With a focus on building lasting client...

  • Corporate Executive

    2 months ago

    Scottsdale, United States Blue Signal Search Full time

    Corporate ExecutiveOur client’ firm is a well-established registered investment advisor (RIA) committed to delivering exceptional financial planning and advisory services. They prioritize integrity, expertise, and dedication in their approach, ensuring tailored solutions for their clients’ financial goals. With a focus on building lasting client...

  • Senior Accounting Consultant

    4 weeks ago

    Scottsdale, Arizona, United States Kenon Group Consultants Full time

    Job Title: Senior Accounting ConsultantJob Summary: We are seeking an experienced accounting professional to manage complex financial operations for our dynamic client portfolio in the clean energy industry.Key Responsibilities:Oversee consolidations in Microsoft Business CentralCoordinate with external auditorsEnsure seamless communication with both...

  • Marketing Account Manager

    18 hours ago

    Scottsdale, United States Mark-Taylor Residential Full time

    Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona's #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and...