Current jobs related to Senior Manager, Conversational AI and Chatbot Development - Durham - Fidelity Investments
-
Senior Manager, Conversational AI Chatbot
2 weeks ago
Durham, United States Fidelity Investments Full timeJob Description: The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...
-
Senior Manager, Conversational AI Chatbot NC
2 weeks ago
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...
-
Senior Manager, Conversational AI Chatbot NC
2 weeks ago
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...
-
Senior Manager, Conversational AI Chatbot NC
2 weeks ago
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...
-
Senior Manager, Conversational AI Chatbot NC
2 weeks ago
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...
-
Senior Manager, Conversational AI Chatbot NC
2 weeks ago
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...
-
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...
-
Durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...
-
Conversational Chatbot Specialist NC
2 days ago
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Conversational Chatbot Specialist . This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...
-
Conversational Chatbot Specialist NC
2 days ago
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Conversational Chatbot Specialist . This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...
-
Conversational AI Manager
5 days ago
Durham, North Carolina, United States Fidelity TalentSource LLC Full timeAbout the RoleFidelity Charitable seeks a skilled Conversational AI Manager to optimize our chatbot platforms and drive customer engagement. As a key member of our Marketing team, you will design conversational flows, update content, and collaborate with cross-functional teams to ensure our chatbot solutions meet business and regulatory requirements.Chatbot...
-
durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Conversational Chatbot Specialist . This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...
-
Durham, United States Fidelity TalentSource LLC Full timeJob Description:The Role Fidelity Charitable is seeking a dynamic Conversational Chatbot Specialist . This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...
-
AI Trainer
1 month ago
Durham, United States DataAnnotation Full time $40We are looking for a mathematician with an advanced degree to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job...
-
Data Annotation Expert
3 days ago
Durham, United States DataAnnotation Full timeAbout the RoleWe are seeking a highly skilled Data Annotation Expert to join our team at DataAnnotation. This is a full-time or part-time remote position with paid hourly projects.Key ResponsibilitiesEvaluate the quality produced by AI models for correctness and performanceGiving AI chatbots diverse and complex mathematics problems and evaluating their...
-
Senior Developer Technology Engineer
6 months ago
Durham, United States NVIDIA Full timeNVIDIA is looking for a passionate, world-class computer scientist to work in its Compute Developer Technology (Devtech) team as an AI Developer Technology Engineer. Artificial intelligence, the dream of computer scientists for over half a century, is no longer science fiction. And in the next few years, it will transform every industry. Soon, self-driving...
-
Senior AI and ML Infrastructure Developer
2 weeks ago
Durham, North Carolina, United States NVIDIA Full timeAt NVIDIA, we are seeking a skilled AI/ML Infrastructure Engineer to enhance productivity for our researchers by implementing improvements throughout the entire stack.This role offers a unique chance to contribute to advanced AI/ML infrastructure solutions that have a direct impact on the efficiency of our highly skilled research teams.Contribute to advanced...
-
Senior AI/ML Research Engineer
5 days ago
Durham, North Carolina, United States Infinia ML Full timeJob OverviewInfinia ML, a leading provider of AI solutions in healthcare, is seeking a highly skilled Senior AI/ML Research Engineer to join its dynamic team.ResponsibilitiesDevelop and implement machine learning algorithms for document processing, leveraging Large Language Models (LLMs)Curate, process, and manage business-critical data for efficient...
-
Senior Living Care Provider
1 day ago
Durham, North Carolina, United States Brookdale Senior Living Full timeYour Career Awaits at Brookdale Senior LivingWe're seeking a Senior Living Care Provider to join our team and make a difference in the lives of our residents. As a Caregiver, you'll be responsible for providing direct care to residents, assisting with activities of daily living, and engaging residents in meaningful conversations. We offer a supportive and...
-
Senior AI and ML Infra Engineer, Research Clusters
6 months ago
Durham, United States NVIDIA Full timeAt NVIDIA in Santa Clara, CA, USA, we are currently seeking a skilled AI/ML Infrastructure Engineer to join our team. As an Engineer, you will have a unique chance to enhance productivity for our researchers by implementing improvements throughout the entire stack. Your main responsibility will be to identify and address infrastructure gaps to ensure...
Senior Manager, Conversational AI and Chatbot Development
1 month ago
The Role
Fidelity Charitable is seeking a dynamic Senior Manager for Conversational AI and Chatbot Development. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key partners such as Service, Compliance, and other internal teams. The ideal candidate will ensure our chatbot solutions meet both business and customer needs while driving continuous improvement.
- Chatbot Platform Management: Oversee and manage chat experiences, ensuring it meet business requirements and provide a seamless user experience.
- Design and Update Conversational Flows: Collaborate with business and technical teams to design, review, and update conversational flows that align with customer needs and organizational goals.
- Content Management: Ensure chatbot content is up-to-date, relevant, and compliant with internal policies. Regularly review conversations to improve chatbot performance.
- Cross-Functional Collaboration: Work closely with teams in Service, Compliance, and other business units to ensure chatbot interactions meet regulatory standards and align with broader organizational strategies.
- Business and Technical Alignment: Act as a bridge between business and technical teams, translating business needs into chatbot functionalities while ensuring technological feasibility.
- Performance Monitoring and Improvement: Analyze chatbot performance metrics and conversations to identify opportunities for improvement. Lead efforts to enhance chatbot responses and user satisfaction.
- Stakeholder Management: Serve as the primary point of contact for stakeholders across the organization, ensuring chatbot solutions address business goals and comply with legal and regulatory requirements.
- Documentation: Maintain thorough documentation of chatbot workflows, updates, and improvements, ensuring transparency and alignment with business processes.
- Stay Updated on AI Trends: Keep abreast of emerging chatbot technologies, AI advancements, and industry trends to drive continuous improvement and innovation.
- Bachelor's Degree in Business, Information Technology, or a related field, or equivalent professional experience.
- Experience in managing chatbot platforms or AI-powered solutions, with a strong focus on business and technology integration.
- Development experience is a plus.
- Strong understanding of conversational AI platforms and chatbot development, including experience with platforms such as Google DialogFlow, AWS, or other AI tools.
- Ability to collaborate with technical teams to design conversational flows and develop chatbot functionalities while ensuring business goals are met.
- Proven ability to work with cross-functional teams including Service, Compliance, and technical units to ensure chatbot solutions meet both regulatory and customer needs.
- Strong analytical skills, with the ability to monitor and improve chatbot performance through data-driven insights.
- Excellent communication skills, both verbal and written, with the ability to present complex information to both technical and non-technical stakeholders.
- A proactive problem-solver with a passion for improving user experiences through conversational AI.
- Experience with project management, including managing timelines, budgets, and stakeholder expectations.
The Team
At Fidelity Charitable, we are committed to enhancing the donor experience through innovative technology solutions. As the Senior Manager of Conversational AI, you'll have the opportunity to collaborate across departments, enhance chatbot functionalities, and directly contribute to the future of customer engagement. This role reports to the VP of Marketing Technology and sits within Marketing.
Certifications:
Category:
Information Technology, Marketing
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
