HCLTech | CL Call Center Agent | tampa, fl

2 weeks ago


tampa, United States HCLTech Full time

HCL Tech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services.


Job Description.

CL Call Center Agent


  • Full Time 100% onsite
  • Monday -Saturday
  • 9 am to 7 pm
  • 2 days off


Qualifications


1-2 years of relevant Banking and Cards/Consumer Loans experience Contact Center Agent

As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.


  • Prior experience in making outbound/inbound calling processes will be an added Advantage
  • Receive requests from in form of EWL from offshore and nearshore team for missing information or document.
  • Make outbound calls to Member and Dealers to obtain information
  • Perform follow up on unsuccessful calls as per guidelines
  • Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.
  • Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.
  • Build and maintain working relationships with the onshore and offshore client and Supplier teams to achieve the desired outcome.


Job Type: Full-time

Pay: $41,600.00 per year


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


Schedule:

  • 8 hour shift


Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)


On site: Tampa, FL 33619: Relocate before starting work (Required)



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