Corestaff Services | Customer Service Specialist | houston, tx

2 days ago


houston, United States Corestaff Services Full time

Job description

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team The Customer Service Specialist will support the process to increase the profitability of the company's finance, Insurance (F&I) products and services provided to automobile dealers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work effectively in a fast-paced call center environment.

  • Location: Houston, TX 77077
  • Pay: $17.60 per hour.
  • Schedule: 1st shift Monday – Friday (Available to work OT if needed)

Duties

  • Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
  • Process cancellation and transfer requests from dealers, customers, and lienholders.
  • Underwrite applications for company products.
  • Verify customer names, vehicles, and other information to assure accuracy.
  • Pursue additional information needed on incomplete applications.
  • Review error reports for applications that failed system edits and correct.
  • Generate correspondence for rejected applications.
  • Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."
  • Process GAP rate premium refunds to lienholders.

QUALIFICATIONS

  • High school diploma or general education degree (GED)
  • 1 to 2 years related experience and/or training; or equivalent combination of
  • Call Center experience, minimum of 1 year call center required.
  • Strong communication skills; good grammar, good typing, good phone, and email etiquette Sending emails
  • Valid Driver’s License



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