Production Technical Suppport
2 weeks ago
To apply:
Please send your resume to mansi.bhatt@collabera.com
Job Description:
Global Internal Employee Technology Support Analyst FTE Backfill.
This is a client-facing level one technology support role for a global user-base.
Role involves basic troubleshooting of MS applications and proprietary systems.
This resource is necessary to maintain agreed service levels within the Service Desk and deliver the capabilities to service our clients.
Position Summary:
Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk.
Partnering with our regional and international partners to deliver best in class client care.
The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT
Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat.
Chat channels provide technology support for up to 2 clients simultaneously.
Client Care is our top priority.
The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained.
Excellent communication and written skills are a necessity.
-
Product Manager
1 month ago
Addison, United States Apex Systems Full timeAs a Product Manager, you will focus on crafting a product experience, helping guests, team members, and properties drive business for our hotels. You will work with designers on defining innovative customer experiences and coordinate with technical teams to deliver on the vision. You will guide products through the entire development lifecycle, helping...
-
Product Manager
3 weeks ago
Addison, United States Apex Systems Full timeAs a Product Manager, you will focus on crafting a product experience, helping guests, team members, and properties drive business for our hotels. You will work with designers on defining innovative customer experiences and coordinate with technical teams to deliver on the vision. You will guide products through the entire development lifecycle, helping...
-
Digital Product Manager
3 weeks ago
Addison, United States Apex Systems Full timePosition: Digital Product ManagerLocation: Hybrid - Addison TX (onsite Wednesday/Thursday)Duration: 6-month Contract with ExtensionPay Rate: $50/hr. Overview:As a product manager, you will focus on crafting a product experience and helping guests, team members, and properties drive business for our hotels. You will work with designers on defining innovative...
-
Product Director
3 weeks ago
Addison, Texas, United States Tanium Full timeAbout the RoleWe are seeking a highly skilled Product Manager to join our Platform team at Tanium. As a Product Manager, you will be responsible for the development and business success of Tanium products that are part of the core platform, including hosting, services, and appliance.Key ResponsibilitiesOwn the delivery of the product roadmap from ideation to...
-
Director Product Management
1 month ago
Addison, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Product Manager
4 weeks ago
Addison, Texas, United States Tanium Full timeAbout the RoleWe are seeking a highly skilled Product Manager to join our Platform team. As a Product Manager, you will be responsible for the development and business success of Tanium products that are part of the core platform.Key ResponsibilitiesOwn the delivery of the product roadmap from ideation to launch in partnership with the engineering...
-
Lead Director Product Management
5 days ago
Addison, United States Servicenow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Product Success Specialist
5 months ago
Addison, United States HirexHire Full timeABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a...
-
Digital Product Support Sales Representative
4 weeks ago
Addison, Illinois, United States Altorfer Full timeJob SummaryThe Digital Product Support Sales Representative will be responsible for increasing sales with CAT RAM, as well as selling ESC with Product Support Sales Representative. This position serves external customers, the Prime Product Sales, Service Departments, Product Support Sales, and Parts Departments within Altorfer Industries and Altorfer Inc....
-
Product Data Manager
3 weeks ago
Addison, United States Apt Full timeData Product ManagerAre you passionate about transforming data into powerful tools for marketing and loyalty initiatives? We’re looking for a dynamic leader to steer our Analytics Product teams through the exciting and evolving journey of building impactful data reporting tools and datasets. This role is at the heart of data transformation and innovation...
-
Addison, United States Saxon Global Full timeMinimum experience: 10+ years in Mainframe, Vantage Policy Admin Systems for Application Support and Enhancements Education Qualification: Bachelor's in Computers engineering or related field. Provide technical expertise on Vantage Life and Annuity Insurance Application Support and dependent applications Identify and Implement changes to increase Appication...
-
Technical Support Representative
4 months ago
Addison, United States Valor Intelligent Processing Full timePOSITION OVERVIEW ... -------------- ... POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products...
-
Guidewire Policy Center Architect
3 weeks ago
Addison, United States Elit IT Inc. Full timeTitle: Guidewire Policy Center Architect Duration: Long Term Contract to Hire (Remote) Location: Charlotte, NC; Chicago, IL; Colorado Springs, CO; Dallas, TX; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS ROLE SUMMARY The Guidewire...
-
Application & Training Engineer
3 months ago
Addison, United States HSG Laser Co., Ltd Full timeJob Responsibilities:1.Responsible for the maintenance of the Customer Experience Center, including demo product usage, equipment maintenance, cutting samples management, safety management etc. to achieve the optimized usage of demo machines and improve customer experience. Provide the best pre-sale support to the sales team.2.Conduct sampling cutting or...
-
Application & Training Engineer
3 days ago
Addison, United States HSG Tech Inc. Full timeJob DescriptionJob DescriptionApplication & Training Engineer Job Responsibilities:Responsible for the maintenance of the Customer Experience Center, including demo product usage, equipment maintenance, cutting samples management, safety management etc. to achieve the optimized usage of demo machines and improve customer experience. Provide the best...
-
Maintenance Mechanic
4 weeks ago
Addison, United States US Main Full timeJob Purpose: Maintains production and quality by ensuring operation of machinery and mechanical equipment. Duties: * Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on food conveyor systems, refrigeration units, mixing and grinding units, packaging equipment (automated and robotic) and production...
-
Manufacturing Engineer
4 weeks ago
Addison, Illinois, United States Michael Page Full timeJob SummaryAs a Manufacturing Engineer - Metal Fabrication Specialist at Michael Page, you will be responsible for defining manufacturing processes to produce quality products with a focus on safety and market competitiveness. This role requires a strong understanding of metal fabrication, including welding, bending, and forming. You will work closely with...
-
CNC Machinist Specialist
4 weeks ago
Addison, Illinois, United States Rust Belt Recruiting Full timeJob DescriptionJob Title: CNC MachinistLocation: Addison, ILShift: Multiple openings including both 1st and 3rd shiftCompensation: $20/hr - $30/hrAbout the Role:The CNC Machinist will operate and maintain CNC Milling and Lathe equipment. Key responsibilities include:Setting up and operating CNC machines to produce high-quality partsMaintaining equipment and...
-
Tool Room Machinist/Tool and Die Maker
4 weeks ago
Addison, United States Locknut Technology Full timeJob DescriptionJob DescriptionLooking to make a big impact in a small, tight-knit team? This role offers a unique opportunity for a skilled Tool Room Machinist or Tool and Die Maker to take full ownership of the tooling function across our production department. In our collaborative and agile environment, your expertise won’t just be noticed—it’ll...
-
Mainframe Administrator
1 month ago
Addison, United States United Software Group Inc Full timeSenior Mainframe Platform support EngineersLocation: Addison, TX (hybrid - 3 days/week)ContractJob RequirementsMainframe Platform Engineers who are involved platform activities involved in Admin, Configuration & upgrades.POSITION OVERVIEW Experienced Mainframe System Programmer to work with a major Insurance client. The role involves maintaining and...