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Engagement Manager

4 months ago

Los Angeles, United States Elgebra Full time

Key Responsibilities:**

- **Client Engagement:** Establish and maintain strong relationships with client stakeholders, including managers, directors, and architects, to understand their business goals and challenges.

- **Portfolio Management:** Oversee and manage a portfolio of projects, ensuring alignment with client expectations and successful delivery of all project objectives.- **Alignment and Coordination:** Align project objectives with client expectations, ensuring that deliverables meet quality standards and deadlines.

- **Collaboration:** Work closely with global teams across different time zones, including delivery managers, software engineering managers, and QA managers, to coordinate project activities and resolve issues.

- **Engagement Level Updates:** Conduct Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) to provide comprehensive updates on project status, performance metrics, and strategic initiatives.

- **Project Management:** Oversee project progress, identify potential risks, and implement mitigation strategies to ensure successful project delivery.

- **Communication:** Facilitate regular meetings with clients and internal teams to provide project updates, address concerns, and ensure alignment.

- **Problem-Solving:** Proactively identify and resolve issues that may impact project success, collaborating with relevant stakeholders to implement effective solutions.

- **Reporting:** Provide regular status reports to senior leadership and clients, highlighting key achievements, risks, and action plans.



**Qualifications:**



- **Experience:** Minimum of 5 years of experience in a similar role within a software consulting or services organization.

- **Education:** Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. A master’s degree is a plus.

- **Skills:**

- Strong project management skills with a proven track record of managing and delivering complex projects.

- Excellent interpersonal and communication skills, with the ability to engage effectively with clients at all levels, including architect-level personnel.

- Strong problem-solving abilities and a proactive approach to identifying and addressing issues.

- Ability to work effectively in a global, cross-functional team environment.

- **Knowledge:**

- Understanding of data engineering, data processing, mobile applications, and digital transformation projects.

- Familiarity with software development methodologies and quality assurance processes.

- **Attributes:**

- Highly organized, detail-oriented, and able to manage multiple priorities.

- Client-focused with a commitment to delivering high-quality solutions.

- **Preferred Background:** Hands-on delivery experience in past roles and a slight technical inclination.