Housekeeper

1 week ago

Hyannis, United States Margaritaville Resort Cape Cod Full time
Job Description

Job Title: Housekeeper
Department: Housekeeping
Reports To: Executive Director
FLSA Status: Non-Exempt
Salary Range: $17.00 - $18.00 hourly
_________________________________________________________________________________
The Cape Codder Resort & Spa is seeking part-time, experienced housekeepers who share a passion for excellence and enthusiasm in hospitality. Our mission, vision, and values apply the principles of trust, honesty, respect, integrity, and commitment. We are passionate about delivering exceptional guest experiences through excellence in job performance. The ideal person possesses leadership skills, is motivated, and is focused on guest experience in delivering value and results.
Summary: Housekeepers provide any combination of cleaning services to ensure hotel guest rooms and public spaces are kept clean and orderly and meet excellence in resort performance standards. Housekeepers embody a spirit of hospitality and service to our guests.
Essential Duties and Responsibilities:
Professionally greets guests and provides clean and fresh rooms, suites, and public areas in a timely manner that provides a pleasant and relaxed experience, focusing on exceptional quality. The following duties are not to be construed as exclusive or all-inclusive:
  • Performs all the essential duties and responsibilities, pursuing continuous improvements.
  • Adhere to all safety, security, and emergency policies and protocols.
  • Maintains housekeeping services through consistent quality standards.
  • Responds to guests in a friendly and efficient manner, following up to ensure satisfaction.
  • Pays meticulous attention to detail when cleaning the set number of rooms and areas assigned.
  • Washes, polishes, dusts, vacuums, sweeps, mops, and sanitizes all fixtures and surface areas of bedrooms, bathrooms (toilets, sinks, tubs, mirrors, glass, and shower stalls), kitchens, living rooms, dining rooms, and public spaces; this includes making beds with clean, fresh linens, towels, and toiletries and emptying trash and laundry.
  • Provides deep cleaning of rooms: washing windows, blinds, walls, and curtains as needed.
  • Provides extra linens, blankets, pillows, and other items upon guest requests.
  • Stock and maintain transport carts, storage areas, and equipment.
  • Remove room service dishes, debris, food, glasses, and utensils.
  • Operates with a sense of urgency and discipline.
  • Manage all business resources and expenses responsibly to maximize housekeeping revenues.
 

Other Requirements:
  • Abides by Company Employee Handbook policies and procedures.
  • Maintain a minimum of 6 months of satisfactory performance before planned vacation weeks.
  • Maintain a minimum of 12 months of satisfactory job performance prior to department transfers, which are at the discretion of department managers and based on business demands.
  • Immediately reports tardy arrivals and shift absences from work to director and supervisors.
  • Obeys policies, procedures, and standards of operation.
  • Attend and participate in all employee trainings, meetings, and seminars.
  • Reports lost and found items, assisting in the return to guest services.
  • Reports breakage of assets or maintenance requirements to supervisor.
  • Complies with company dress code in a neat and professional appearance with name tags.
Minimum Education and Experience:
High School Graduate or General Education Diploma.
6- months of related work experience preferred.
All applicants must:
  • Be at least 18 years of age.
  • Have maturity in judgment.
  • Follow all instructions and directives of The Executive Director of Housekeeping.
Qualifications:
In addition to the minimum education and experience, an individual must perform each essential duty, task, and responsibility to meet the established standards of excellence set by the Executive Director. The qualifications listed below represent the job expectations, knowledge, skills, and abilities housekeepers must possess. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Knowledge, Skills, and Abilities:
  • Interpersonal and Intrapersonal Skills: Employees perform several collaborations.
  • Requires minimum supervision – Works independently.
  • Demonstrates leadership and a self-starter – Possesses a high level of initiative.
  • Teamwork – Identifies common concerns and works well with others.
  • Possesses excellent verbal and non-verbal communication skills.
  • Effective Listening – Listen carefully and thoughtfully to the ideas and opinions of others.
  • Effective Time Management – Organizing time effectively for greater productivity.
  • Genuine Care – Meticulous around guests’ belongings, treating guest items with care.
  • Detail Oriented – Pays attention to detail in how guest rooms are presented.
  • Product Knowledge – Knows which products can be used in which cleaning areas.
  • Trustworthy and Honest – Maintains a level of professional conduct respecting valuables.
  • Confidentiality – Maintains guest's and others' confidentiality.
  • Initiative – makes recommendations for continuous improvements to policies and procedures.
  • Communication - effectively and courteously engages with guests in person and by phone.
  • Reasons - applies common sense and understanding, carries out instructions promptly.
  • Analytical – identifies opportunities and problems, analyzes root causes, and generates solutions.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing the essential functions. Employees are regularly exposed to wet or humid conditions, cleaning chemicals, and warm temperatures. (Please add to this)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job successfully and include
  • Considerable use of your arms, legs, and whole body.
  • Lifting.
  • Balancing.
  • Walking.
  • Standing.
  • Stooping
  • Handling materials.

Employee Benefits:
Paid Time Off
Paid Holidays             
P/FMLA                                              
Free Shift Meals          
Company Discounts    
Referral Bonus

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