Clinical Operations Manager RN, Shady Grove MOB

2 weeks ago


Rockville, United States Kaiser Permanente Full time
div> Job Summary:
To serve as the on-site leadership for the ambulatory operations. Coordinates the daily delivery of quality patient care in the integrated Care Delivery system, and delivers the optimal member experience. Executes on the service delivery model in partnership with the Chief and Director, and drives performance goals outlined in the annual operating plan. br/> Plans, organizes and directs the work of the department to ensure safe, high quality patient care. Manages the daily clinical operations, including staffing schedules, phone access to the health care team, and patient flow. Ensures ambulatory operations are open prior to first clinic appointment, 1:1 Clinical Assistant and adequate RN staffing is scheduled, and lunch and late coverage has been arranged.
Collaborates with the Chief and practicing physicians to assure that clinical support staff are functioning at an optimal level. Directs and coordinates multidisciplinary care in the integrated care delivery service models. li>
Works with Human Resources staff to recruit and hire staff; coordinates comprehensive orientation of new staff, and completes annual performance evaluations, competencies, etc. Collaborates with Health Plan leaders to establish performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
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