Salesforce BA

Position - Salesforce BA

Location - Parsippany, NJ

Duration - Full time

Key Responsibilities:

• Gather business requirements from stakeholders
• Analyze and document business processes
• Identify opportunities for process improvement
• Design and propose solutions using Salesforce
• Collaborate with developers and project managers
• Conduct fit-gap analysis and recommend solutions
• Develop business cases and ROI analyses
• Test and validate solutions
• Provide training and support to end-users
• Ensure data quality and integrity

Skills and Qualifications:

• Salesforce certifications (Admin, Developer, Consultant)
• 5+ years of experience in Salesforce implementation or analysis
• Strong understanding of Salesforce products and services
• Business analysis skills (requirements gathering, process mapping)
• Excellent communication and interpersonal skills
• Ability to work with technical and non-technical stakeholders
• Familiarity with Agile methodologies
• Strong analytical and problem-solving skills
• Experience with data analysis and visualization tools

Tools and Technologies:

• Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud)
• Salesforce analytics tools (Reports, Dashboards, Einstein)
• Data visualization tools (Tableau, Power BI)
• Project management tools (Asana, Jira, MS Project)
• Collaboration tools (Slack, Trello)