Information Technology Support Specialist

1 week ago


toccoa, United States The Intersect Group Full time

Job Description:

  • Complete a high number of basic technical support tickets (around 20-25 per day)
  • Respond to customer needs in a timely and efficient manner
  • Create and Maintain Detailed Comments in support request tracking system for business software issues
  • Monitor Ticketing System (JitBit) to provide timely response to software issues
  • Provide Customer/Branch Support to Resolve IT Related Problems

Qualifications:

  • Excellent Customer Service Skills
  • Proven Ability to work in a fast-paced environment
  • Previous Experience with JitBit or other ticketing software
  • Proficient/Experienced with MS Office Suite Products (office, teams, excel, Etc.)
  • Basic Understanding of financial services industry/loans
  • 1+ Years of Work Experience working in a Customer Support/Call Center Position

Preferred:

  • Nortridge Loan Servicing troubleshooting experience



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