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Service Advisor

4 months ago

San Francisco, United States OpenReq Full time

Overview
RepairWise is looking for a Service Advisor to deliver best-in-class consumer experiences in electric vehicle maintenance and repair. This role requires a substantial amount of engagement with customers, repair shops and internal teams. The ideal candidate excels in delivering great customer experiences white having some technical skills in vehicle servicing. The Service Advisor should also be passionate about helping consumers save money and time on auto repair.
Responsibilities

  • Customer service
    • Provide exceptional customer service by promptly handling queries and concerns
    • Summarize customer concerns into the ticketing/CRM system
    • Facilitate coordination between various departments both internally and externally.
  • Vehicle assessment
    • Create vehicle health reports and communicate findings to customers
    • Partner with technicians to assess vehicle issues. Communicate findings and solutions to customers via phone, sms, and email.
    • Schedule in-person diagnostics of vehicles as needed.
  • Drive vehicle repair process
    • Prepare repair quotes, obtain parts quotes from aftermarket suppliers as needed
    • Guide customers and shops through repair process and summarize work performed
    • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
    • Efficiently coordinate drop-off times with customers, technicians and shops
    • Follow up with customers to ensure their satisfaction with the provided services
Qualifications
  • 2+ years of experience in a service advisor role, preferably from an EV company
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
  • Strong attention to detail
  • Familiarity or ability to quickly learn how to use ticketing systems, Slack, Toolbox, and MS office
  • Must have a valid driver's license and vehicle
  • Positive attitude and motivation to drive change in the auto repair industry
Location:
  • SF Bay Area (hybrid)
    • You may occasionally be required to engage with consumers, technicians and repair shops in-person across the SF Bay Area.