Chief Customer Officer
6 days ago
This role is responsible for implementing and overseeing a customer-first approach throughout the organization. They do this by developing and approving ideas to improve people, processes, and systems that directly affect the customer experience. Duties And Responsibilities Owning and driving customer value and adoption post-sales. Manage and grow a global organization including renewals, customer success, customer support and services. Working across the organization to define a clear client journey and optimize customer lifecycle management. Define measurable customer success outcomes and establish processes to measure them across each part of the journey focused on churn reduction. Lead M&A activity from an integration, change management and portfolio strategy perspective for all post-sales activities. Drive adoption of cloud platform, help move all customers from on-prem to SaaS. Be the voice of the customer in the organization and drive people, process, and technology improvements across each area. Based on interactions with customers – drive and prioritize improvements. Enable cross functional collaboration by aligning departments with a customer-centric culture, creating a consistent and seamless experience by ensuring that all departments are unified. Enable CX analytics, reporting, and forecasting on a weekly, monthly, quarterly, and ad-hoc basis at department and executive level. Mentor and coach a high-performing team of (S)VPs as they continue to develop their functional expertise and leadership capabilities. Other duties as assigned and required. Required Qualifications High-Growth, Multi-Product B2B Software Experience Experience operating in a growing B2B software company with revenues of $500M+. Experience operating in a complex, multi-product environment that has grown organically and through acquisition. Track record of success in a global organization. P&L management experience preferred. Security industry preferred. Customer Focused Functional Expert Proven track record in owning renewals, customer success, customer services and professional services. Experience increasing NPS, reducing churn, and familiarity with best-in-class methodologies and practices. Proven ability to achieve and surpass customer renewal and revenue expansion targets, as well as customer usage/engagement metrics in a SaaS environment. Proficiency with Salesforce.com and Gainsight Customer Success. Ability to Build Scalable Process and Teams History of hiring, developing, motivating and mentoring customer facing and operations teams capable of setting and meeting ambitious goals. Experience managing geographically disparate teams. Proven ability to set up and manage well-defined metrics and KPIs to create a scalable and transferrable process across the business. Data-driven decision maker; analytical and metrics focused with history of implementing customer strategies that impact ROI. M&A Experience Successfully managed and led integration of teams, processes, and customers. Platform integration experience. Commercial & Customer Mindset Track record of building and executing a customer-centric business strategy and successfully driving engagement and maximizing customer lifetime value. Strong customer instincts and ability to identify both new and expansion opportunities. Ability to champion the needs of customers, fighting for their best interest. Outstanding Communication and Leadership Skills Collaborative leader with ability to partner cross-functionally and effectively articulate a clear vision and value proposition to customers, partners and internal teams. Strong executive presence with the ability to set vision and strategy for customer experience at the national and global level and lead the organization through growth. Ability to flourish in a team environment, be proactive and handle uncertainty and ambiguity. Strong Gravitas with Executive Presence and Low Ego Empathy and understanding of others with an ear for customer value. High EQ. Dynamic and disciplined thinker with intellectual horsepower, and entrepreneurial spirit and a passion for making a mark in a fast-paced, growing environment. Highest ethical standards, integrity, authenticity, credibility, and character. #J-18808-Ljbffr
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Chief Revenue Officer
3 weeks ago
Waltham, United States Imprivata Full timeCome join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...
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Chief Revenue Officer
3 weeks ago
Waltham, United States Imprivata Full timeCome join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common: a passion for our...
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Chief Marketing Officer
2 months ago
Waltham, United States clevelcrossing.com - Jobboard Full timeEmploy is seeking a dynamic and experienced Chief Marketing Officer (CMO) to lead our marketing team and drive growth for our company. This role is unique because it requires skills and experience for all market sizes (SMB to Enterprise) across software and services. As the CMO, you will be responsible for developing and executing a comprehensive marketing...
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Waltham, Massachusetts, United States Deciphera Pharmaceuticals Full timeDeciphera Pharmaceuticals seeks a visionary Chief Technology Officer to lead its Infrastructure and Operations function.About the RoleThe successful candidate will be responsible for delivering IT infrastructure and related operations used to enable business capabilities and services across the enterprise. This role reports to the Vice President of...
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Chief Financial Officer
2 hours ago
Waltham, United States CLevelCrossing Full timeEmploy is seeking a dynamic, growth-oriented Chief Financial Officer to guide the company’s continued growth acceleration and enterprise value creation. The successful candidate will have proven experience scaling private equity-backed SaaS/enterprise software companies through organic and M&A led growth strategies.The Employ CFO will have a broad range of...
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Chief Customer Officer
1 week ago
Waltham, United States Staffing Management Group Full timeThis role is responsible for implementing and overseeing a customer-first approach throughout the organization. They do this by developing and approving ideas to improve people, processes, and systems that directly affect the customer experience. Duties And Responsibilities Owning and driving customer value and adoption post-sales. Manage and grow a global...
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CTO (Chief Technology Officer)
1 week ago
Waltham, United States Automated Tire, Inc. Full timeAbout Us: Automated Tire (ATI) is a dynamic Series-A stealth startup, revolutionizing the tire-changing and wheel-balancing industry with innovative robotic technology. Founded by experienced entrepreneurs and backed by major players in the automotive and tire sectors, ATI is positioned to lead the next wave of innovation in automotive robotics. Our team,...
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Executive Assistant to Chief Executive Officer
1 month ago
waltham, United States Netcracker Technology Full timePosition OverviewAs Netcracker Technology and BostonGene continue to grow at an accelerated pace. We seek to add an Executive Assistant to the Chief Executive Officer who oversees two global companies. This position performs advanced, diversified administrative duties requiring a broad skill set.The position will be located on-site in Waltham, MA.Key...
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Executive Assistant to Chief Executive Officer
4 weeks ago
Waltham, United States Netcracker Technology Full timePosition OverviewAs Netcracker Technology and BostonGene continue to grow at an accelerated pace. We seek to add an Executive Assistant to the Chief Executive Officer who oversees two global companies. This position performs advanced, diversified administrative duties requiring a broad skill set.The position will be located on-site in Waltham, MA.Key...
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Executive Assistant to Chief Executive Officer
1 month ago
Waltham, United States Netcracker Technology Full timePosition OverviewAs Netcracker Technology and BostonGene continue to grow at an accelerated pace. We seek to add an Executive Assistant to the Chief Executive Officer who oversees two global companies. This position performs advanced, diversified administrative duties requiring a broad skill set.The position will be located on-site in Waltham, MA.Key...
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Chief Technology Officer for IT Strategy
7 days ago
Waltham, Massachusetts, United States Thermo Fisher Scientific Full timeAt Thermo Fisher Scientific, we are seeking a Chief Technology Officer to lead our IT strategy and drive innovation. This is an exceptional opportunity for a seasoned IT leader to join our global team and contribute to our mission of making the world healthier, cleaner, and safer.About the RoleThis role involves overseeing the strategic direction of our IT...
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Chief Customer Engagement Solutions Manager
2 days ago
Waltham, Massachusetts, United States ServiceNow Full timeAbout ServiceNowServiceNow is a global market leader in the provision of innovative AI-enhanced technology. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Job Description:The Chief Customer Engagement Solutions Manager will oversee market...
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Chief Revenue Officer
6 hours ago
Waltham, MA, United States Imprivata Full timeCome join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for our...
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Waltham, Massachusetts, United States Planet Technology Full timeJob Summary:The Chief Information Technology and Security Officer will lead the management and administration of Planet Technology's information technology, infrastructure, networks, and information security. This role requires a strong leader who can manage a staff of 5 and create and maintain policies and procedures as well as vendor contracts.About the...
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waltham, United States Netcracker Technology Full timePosition OverviewAs Netcracker Technology and BostonGene continue to grow at an accelerated pace. We seek to add an Executive Assistant to the Chief Executive Officer who oversees two global companies. This position performs advanced, diversified administrative duties requiring a broad skill set.The position will be located on-site in Waltham, MA.Key...
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Chief Technology Officer
1 day ago
Waltham, MA, United States Automated Tire, Inc. Full timeAutomated Tire (ATI) is a dynamic and ambitious Series-A startup revolutionizing the tire-changing and wheel-balancing industry with cutting-edge robotic technology. Founded by seasoned entrepreneurs with extensive experience in the tire industry and backed by major players in the automotive and tire markets, ATI is uniquely positioned to lead the next wave...
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Executive Assistant
3 weeks ago
Waltham, United States Manning Personnel Group, Inc. Full timePosition OverviewOur client in the tech and telecommunications space is growing at an accelerated pace and seeking to add an Executive Assistant to the Chief Executive Officer who oversees two global companies. This position performs advanced, diversified administrative duties requiring a broad skill set.The position will be located on-site in Waltham,...
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Executive Assistant
2 weeks ago
Waltham, United States Manning Personnel Group, Inc. Full timePosition OverviewOur client in the tech and telecommunications space is growing at an accelerated pace and seeking to add an Executive Assistant to the Chief Executive Officer who oversees two global companies. This position performs advanced, diversified administrative duties requiring a broad skill set.The position will be located on-site in Waltham,...
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waltham, United States Manning Personnel Group, Inc. Full timePosition OverviewOur client in the tech and telecommunications space is growing at an accelerated pace and seeking to add an Executive Assistant to the Chief Executive Officer who oversees two global companies. This position performs advanced, diversified administrative duties requiring a broad skill set.The position will be located on-site in Waltham,...
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waltham, United States Manning Personnel Group, Inc. Full timePosition OverviewOur client in the tech and telecommunications space is growing at an accelerated pace and seeking to add an Executive Assistant to the Chief Executive Officer who oversees two global companies. This position performs advanced, diversified administrative duties requiring a broad skill set.The position will be located on-site in Waltham,...
